Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Katie Brocious

Lake Worth,FL

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Production Coordinator

NewSouth Window Solutions
03.2023 - 05.2025
  • Coordinated with production team to support productivity targets and deadline management.
  • Monitored and tracked progress of all production orders for on-time delivery.
  • Maintained strong relationships with key stakeholders including clients, suppliers, and internal teams to promote efficient communication channels across all parties involved in the production process.
  • Created and maintained detailed reports and schedules of all production tasks and installations.
  • Ensured timely completion of contracted projects by closely monitoring schedules and milestones.
  • Assisted with cost efficiency and accounting of production-related tasks and installations.
  • Liaised with production manager, suppliers and vendors to support production needs.
  • Maintained database, spreadsheets, and paperwork for accurate documentation of all projects, inventory, and status, facilitating efficient audits and future reference.

Service Coordinator

Newman Windows & Doors
01.2022 - 03.2023
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
  • Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.

Replenishment Manager

Michaels Craft Store
09.2021 - 01.2022
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Set up displays of merchandise to market new products to customers.
  • Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
  • Collaborated closely with sales teams to ensure adequate stock levels based on customer demands and seasonal trends.
  • Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.

Production Scheduling Manager

J. Howen Doors and Shutters
07.2019 - 09.2021
  • Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
  • Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
  • Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Conducted meetings to update management and staff members on progress.
  • Received and screened phone calls and emails.

Education

High School Diploma -

Wellington Community High School
Wellington, FL

Skills

  • Project management
  • Schedule coordination
  • Efficient workflow organization
  • Proficient in Microsoft Excel
  • Client relations
  • Effective task delegation
  • Employee training
  • Adherence to high customer service standards
  • Team building and leadership
  • Conflict resolution techniques
  • Relationship building
  • Positive and constructive feedback
  • Employee motivation

Certification

  • CNP - Certified Notary Public

Languages

American Sign Language
Limited Working

Timeline

Production Coordinator

NewSouth Window Solutions
03.2023 - 05.2025

Service Coordinator

Newman Windows & Doors
01.2022 - 03.2023

Replenishment Manager

Michaels Craft Store
09.2021 - 01.2022

Production Scheduling Manager

J. Howen Doors and Shutters
07.2019 - 09.2021

High School Diploma -

Wellington Community High School

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