Summary
Overview
Work History
Education
Skills
Timeline
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Katie Brockhaus

Milwaukee,WI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
08.2021 - Current
    • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
    • Maintained a clean and organized workspace for optimal productivity and safety.
    • Increased repeat business by providing exceptional customer service and building rapport with patrons.
    • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
    • Improved barista skills through one-on-one training sessions and practical demonstrations.
    • Developed customized training programs tailored to individual barista needs and skill levels.

Cart Attendant

Dude's Clubhouse
06.2021 - 08.2021
    • Enhanced customer satisfaction by providing exceptional service and product knowledge to guests.
    • Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
    • Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.

Sales Associate

Ace Hardware
06.2019 - 08.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
  • Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.

Sales Associate

Cabelas
09.2017 - 08.2019
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.

Education

No Degree - Education

Concordia University Wisconsin
Mequon, WI

Bachelor of Arts - Education

Arizona State University
Tempe, AZ
03.2025

Skills

    • Menu Memorization
    • Beverage Preparation
    • Opening and Closing Duties
    • Food Running
      • Equipment maintenance
      • Product Sales
      • Customer Needs Assessment

Timeline

Barista

Starbucks
08.2021 - Current

Cart Attendant

Dude's Clubhouse
06.2021 - 08.2021

Sales Associate

Ace Hardware
06.2019 - 08.2021

Sales Associate

Cabelas
09.2017 - 08.2019

No Degree - Education

Concordia University Wisconsin

Bachelor of Arts - Education

Arizona State University

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Katie Brockhaus