Katie Brown
Reno,NV
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
7
7
years of professional experience
Work History
Receptionist
RV Country
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Hotel Front Desk Agent
Aloft Hotel
02.2020 - 05.2023
- Reserve rooms over the phone, in person, on the computer and provide confirmations
- Maintain operations by correctly assigning rooms
- Coordinating guest check in-and-out
- Responsible for the credit card authorizations for services
- Draft guest invoices and post the charges to the account
- Contact and schedule with housekeeping to maintain the guest rooms appearance
- Issue room keys, answer questions, receive incoming calls and coordinate activities with staff
- Answer phones, respond to customers and transfer calls to appropriate staff members
- Greet the guest, engage in friendly conversations while conduction the chick in process
- Educate the guest about the local activities, dinning, art, entertainment, and culture.
Hotel Front Desk Supervisor
Econo Lodge Hotel
04.2017 - 07.2019
- Managed the team of front desk agents, supervising with personnel challenges to find resolutions
- Planned, scheduled, and supervised the work of the employees
- Delegated work for staff, setting priorities and goals
- Built productive relations with employees
- Opening and closing the shift out each day following operational standards
- Performed bookkeeping, balanced accounts, conducted night audits, and accurately settle accounts
- Verified customers credit to ensure the payment for the room and accommodations
- Kept records of room availability and guest accounts manually or using the computer
- Confirmed reservations by phone or using the online booking system
- Registered the guest and assigned rooms, then issued the room keys
- Greeted customers and visitors upon arrival
- Maintained a smooth operation assigning rooms
- Recorded guest comments, complaints and referred to the appropriate person
- Sorted, date stamped and tracked the mail and all incoming messages
- Input the customers data into the reservation system and updated to reflect room changes
- Picked up and dropped off guests, loaded and unloaded luggage
- Clean and maintain lobby, restocked supplies and watered the plants.
Education
Certificate - Supervisory Management Minor In Human Resources
University Nevada Reno
Reno, NV12.2023
Skills
- Organizing/Prioritizing
- Guest Registrations
- Teaching/Training
- Balance Inventory
- Excellent customer service
- Room check-in/checkout
- Safety Training
- Night Audits
- Scheduling staff
- Room Assignments
- Collections
- Issued Room Keys
- Management/Supervisor
- Directing Department
- Process Payments
- Online Booking
Education And Training
- University of NV, Reno - Supervisory and Management Minor in Human Resources
- Morrison University - Associates in Paralegal
- Washoe High School - High School Diploma (GED)
Personal Information
Title: Hotel Management / Customer Service / Front Desk
Timeline
Receptionist
RV Country
05.2023 - Current
Hotel Front Desk Agent
Aloft Hotel
02.2020 - 05.2023
Hotel Front Desk Supervisor
Econo Lodge Hotel
04.2017 - 07.2019
Certificate - Supervisory Management Minor In Human Resources
University Nevada Reno
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