Katie Brown
Sebring,USA
Summary
Accomplished professional with a diverse background in customer service, hands-on caregiving, and team management. Proven track record of supervising staff, implementing service enhancements, and resolving intricate client/patient issues with compassion and effectiveness. Skilled at harmonizing operational requirements with a dedication to providing top-notch, individualized care. Enthusiastic about leveraging this distinctive skill set for the role at hand.
Overview
15
15
years of professional experience
Work History
Caretaker, Family Member
Caregiver, Personal Leave
Sebring, FL, US
04.2022 - 03.2025
- Took time away to care for my grandmother while she was sick and needed the extra care. I helped her by assisting with all basic needs except for feeding until she passed away in March of 2025.
Payment Operations Processor
Conservice Utility Experts
Remote
09.2021 - 04.2022
- Made payments for clients who used our platforms as a means of making their billing payments.
- Logged and kept record of all payments efficiently by using Excel and company software.
- Took feedback and constructive critiques often while using them for work progression.
Self Employed Contractor
OneSupport
Remote
10.2020 - 02.2021
- Actively sought out to resolve any issue that arose with member accounts.
- Made sure the member felt important.
- Put the members needs first.
CSR - Customer Service Representative
The Results Companies
Sebring, FL, US
11.2019 - 10.2020
- Working knowledge of Protected Health Information (PHI), HIPPA
- Answer inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas.
- Respond to customer inquiries in a confident, timely and accurate manner.
Resident Assistant
Fairway Pines
Sebring, FL, US
01.2018 - 03.2018
- Tend to all needs of residents making sure the residents are comfortable.
- Laundry and housekeeping.
- Aide them in getting dressed, going to meals, and making sure they are ready for appointments.
Lead Manager
Little Caesars
Avon Park, FL, US
07.2017 - 11.2017
- Open and close the restaurant each day.
- Take inventory
- Direct employees throughout the shift and lending a hand when needed.
Crew Member
Little Caesars
Avon Park, FL, US
10.2016 - 07.2017
- Prepare, assemble, cook, and box pizza.
- Help fellow employees.
- Keep area clean and as tidy as possible.
Assistant Manager
RAC Acceptance
Wyomissing, PA, US
08.2013 - 02.2014
- Educated referrals on rent-to-own program, including pricing options, features, and benefits.
- Reviewed expired accounts and respectfully communicated with customers to promote timely payments.
- Collaborated the partnership store by networking with them resulting in additional referrals.
Sales Associate
Dunkin' Donuts
Saint Clair, PA, US
11.2012 - 05.2013
- Prepare beverages and goods for customer.
- Make cash transactions for orders.
- Apply exceptional customer service to each and every customer.
Hostess/Server
Olive Garden
Sebring, FL, US
01.2012 - 09.2012
- Greeted and seated the guests as they arrived to the restaurant.
- Took orders, made transactions, and delivered the meals to the tables.
- Made sure the guest was taken care of and had a pleasant meal experience.
CSR - Customer Service Representative
Cross Country Automotive Services
Sebring, FL, US
10.2010 - 04.2011
- Process inbound calls for roadside assistance.
- Connected calls to the service providers.
- Answer questions about their vehicle insurance coverage.
Sales Associate/Stocker
Walmart
Avon Park, FL, US
02.2010 - 10.2010
- Managed customer transactions, including scanning items, processing payments (cash, credit, debit), and providing change and receipts.
- Assist customers throughout the store as needed.
- Stock, zone, and pack items.
Education
Diploma - Medical Administrative Assistant
Ashworth College
Norcross, GA08.2014
HS Diploma -
Avon Park High School
Avon Park, FL05.2010
Skills
- Attention to detail
- HIPPA
- Data entry
- Cash handling
- Communication
- Interpersonal skills
- Time management
- Problem Solving
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Caretaker, Family Member
Caregiver, Personal Leave
04.2022 - 03.2025
Payment Operations Processor
Conservice Utility Experts
09.2021 - 04.2022
Self Employed Contractor
OneSupport
10.2020 - 02.2021
CSR - Customer Service Representative
The Results Companies
11.2019 - 10.2020
Resident Assistant
Fairway Pines
01.2018 - 03.2018
Lead Manager
Little Caesars
07.2017 - 11.2017
Crew Member
Little Caesars
10.2016 - 07.2017
Assistant Manager
RAC Acceptance
08.2013 - 02.2014
Sales Associate
Dunkin' Donuts
11.2012 - 05.2013
Hostess/Server
Olive Garden
01.2012 - 09.2012
CSR - Customer Service Representative
Cross Country Automotive Services
10.2010 - 04.2011
Sales Associate/Stocker
Walmart
02.2010 - 10.2010
Diploma - Medical Administrative Assistant
Ashworth College
HS Diploma -
Avon Park High School