Katie Brown
Sebring,USA
Summary
Accomplished professional with a diverse background in customer service, hands-on caregiving, and team management. Proven track record of supervising staff, implementing service enhancements, and resolving intricate client/patient issues with compassion and effectiveness. Skilled at harmonizing operational requirements with a dedication to providing top-notch, individualized care. Enthusiastic about leveraging this distinctive skill set for the role at hand.
Overview
15
15
years of professional experience
Work History
Caretaker, Family Member
Caregiver, Personal Leave
04.2022 - 03.2025
- Took time away to care for my grandmother while she was sick and needed the extra care. I helped her by assisting with all basic needs except for feeding until she passed away in March of 2025.
Payment Operations Processor
Conservice Utility Experts
09.2021 - 04.2022
- Made payments for clients who used our platforms as a means of making their billing payments.
- Logged and kept record of all payments efficiently by using Excel and company software.
- Took feedback and constructive critiques often while using them for work progression.
Self Employed Contractor
OneSupport
10.2020 - 02.2021
- Actively sought out to resolve any issue that arose with member accounts.
- Made sure the member felt important.
- Put the members needs first.
CSR - Customer Service Representative
The Results Companies
11.2019 - 10.2020
- Working knowledge of Protected Health Information (PHI), HIPPA
- Answer inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas.
- Respond to customer inquiries in a confident, timely and accurate manner.
Resident Assistant
Fairway Pines
01.2018 - 03.2018
- Tend to all needs of residents making sure the residents are comfortable.
- Laundry and housekeeping.
- Aide them in getting dressed, going to meals, and making sure they are ready for appointments.
Lead Manager
Little Caesars
07.2017 - 11.2017
- Open and close the restaurant each day.
- Take inventory
- Direct employees throughout the shift and lending a hand when needed.
Crew Member
Little Caesars
10.2016 - 07.2017
- Prepare, assemble, cook, and box pizza.
- Help fellow employees.
- Keep area clean and as tidy as possible.
Assistant Manager
RAC Acceptance
08.2013 - 02.2014
- Educated referrals on rent-to-own program, including pricing options, features, and benefits.
- Reviewed expired accounts and respectfully communicated with customers to promote timely payments.
- Collaborated the partnership store by networking with them resulting in additional referrals.
Sales Associate
Dunkin' Donuts
11.2012 - 05.2013
- Prepare beverages and goods for customer.
- Make cash transactions for orders.
- Apply exceptional customer service to each and every customer.
Hostess/Server
Olive Garden
01.2012 - 09.2012
- Greeted and seated the guests as they arrived to the restaurant.
- Took orders, made transactions, and delivered the meals to the tables.
- Made sure the guest was taken care of and had a pleasant meal experience.
CSR - Customer Service Representative
Cross Country Automotive Services
10.2010 - 04.2011
- Process inbound calls for roadside assistance.
- Connected calls to the service providers.
- Answer questions about their vehicle insurance coverage.
Sales Associate/Stocker
Walmart
02.2010 - 10.2010
- Managed customer transactions, including scanning items, processing payments (cash, credit, debit), and providing change and receipts.
- Assist customers throughout the store as needed.
- Stock, zone, and pack items.
Education
Diploma - Medical Administrative Assistant
Ashworth College
Norcross, GA08.2014
HS Diploma -
Avon Park High School
Avon Park, FL05.2010
Skills
- Attention to detail
- HIPPA
- Data entry
- Cash handling
- Communication
- Interpersonal skills
- Time management
- Problem Solving
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Caretaker, Family Member
Caregiver, Personal Leave
04.2022 - 03.2025
Payment Operations Processor
Conservice Utility Experts
09.2021 - 04.2022
Self Employed Contractor
OneSupport
10.2020 - 02.2021
CSR - Customer Service Representative
The Results Companies
11.2019 - 10.2020
Resident Assistant
Fairway Pines
01.2018 - 03.2018
Lead Manager
Little Caesars
07.2017 - 11.2017
Crew Member
Little Caesars
10.2016 - 07.2017
Assistant Manager
RAC Acceptance
08.2013 - 02.2014
Sales Associate
Dunkin' Donuts
11.2012 - 05.2013
Hostess/Server
Olive Garden
01.2012 - 09.2012
CSR - Customer Service Representative
Cross Country Automotive Services
10.2010 - 04.2011
Sales Associate/Stocker
Walmart
02.2010 - 10.2010
Diploma - Medical Administrative Assistant
Ashworth College
HS Diploma -
Avon Park High School
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