Katie Brown
Port Orchard
Summary
Dynamic Office Manager with a proven track record at Ole's Pool & Spa, excelling in workflow optimization and customer service. Expertly coordinated schedules and enhanced interdepartmental communication, resulting in improved efficiency. Recognized for exceptional organizational skills and the ability to maintain professionalism under pressure, fostering positive client relationships.
Overview
13
13
years of professional experience
Work History
Office Manager
Ole's Pool & Spa
Port Orchard
11.2018 - Current
- Managed daily office operations to ensure smooth workflow and efficiency.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coordinated employee schedules, including office staff and field technician staff.
- Coordinated all service and repair appointments for customers.
- Facilitated communication between departments to enhance collaboration and service delivery.
- Trained new staff on office protocols and customer service standards.
- Developed procedures for handling customer inquiries and complaints effectively.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained confidential records relating to personnel matters.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized company events including holiday parties, team building activities .
- Coordinated meetings, conferences, travel arrangements and department activities.
- Prepared agendas for board meetings along with taking minutes during sessions.
Cashier
Larson Audi
Tacoma
03.2016 - 09.2016
- Process customer transactions using point-of-sale systems.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered phone calls and routed them to the appropriate personnel.
- Scheduled vehicle service appointments.
- Ensure cleanliness and organization of the cashier area and showroom.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Office Assistant
Ole's Pool & Spa
Port Orchard
05.2012 - 12.2015
- Completed day-to-day duties accurately and efficiently.
- Organized and filed customer documents.
- Stocked shelves with merchandise ensuring optimal product placement.
- Answered incoming phone calls and routed them to the appropriate personnel.
- Cleaned office - restrooms, front counter, dusting, vacuuming/mopping, organized.
Education
High School Diploma -
South Kitsap High School
Port Orchard, WA06-2015
Skills
- Office management
- Customer service
- Scheduling coordination
- Task prioritization
- Workflow optimization
- Organizational skills
- Time management
- Communication skills
Timeline
Office Manager
Ole's Pool & Spa
11.2018 - Current
Cashier
Larson Audi
03.2016 - 09.2016
Office Assistant
Ole's Pool & Spa
05.2012 - 12.2015
High School Diploma -
South Kitsap High School
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