Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Katie Brown

Pinetops,NC

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

4
4
years of professional experience

Work History

Store Manager

Old Mule Hay & Feed
Zebulon, North Carolina
08.2023 - Current
  • Managed daily store operations, ensuring efficient workflow and customer satisfaction.
  • Supervised staff scheduling to optimize coverage during peak hours.
  • Trained new employees on company policies and customer service standards.
  • Maintained inventory levels, ordering supplies as needed to prevent shortages.
  • Implemented visual merchandising strategies to enhance product presentation.
  • Handled customer inquiries and resolved issues to promote a positive experience.
  • Conducted regular audits of sales transactions for accuracy and compliance.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Developed strategies to maximize sales and profitability.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Processed vendor invoices using accounting software for accurate record-keeping.
  • Managed invoice processing and payment approvals for multiple departments.
  • Managed accounts receivable processes for timely invoicing and collections.
  • Reviewed customer accounts for discrepancies and resolved billing issues.

Intern

Flying W Ranch
Chester, South Carolina
03.2023 - 08.2023
  • Assisted in daily horse care and maintenance tasks.
  • Developed training programs tailored to individual horse needs and behavior.
  • Assisted in loading and transporting horses for competitions and events.
  • Collaborated with veterinarians for health assessments and treatment plans.
  • Mentored junior trainers in handling techniques and safety procedures consistently.
  • Trained and rode horses across wide age range and exhibited excellent horse handling skills.
  • Evaluated potential new horses for purchase or lease by assessing their temperament, conformation, and soundness.
  • Attended equine seminars to stay up-to-date on industry trends and best practices.
  • Maintained accurate records of horse health history, vaccinations, feedings schedules, medications administered.
  • Performed minor medical procedures such as wound treatment or administering medications.

Intern

Luke Barnhart Performance Horses
Wilber, Nebraska
11.2022 - 03.2023
  • Assisted in daily horse care and maintenance tasks.
  • Organized feeding schedules for horses according to nutritional guidelines.
  • Maintained accurate records of all activities performed throughout internship period.
  • Maintained positive working relationship with fellow staff and management.
  • Supported training sessions by preparing horses and equipment.
  • Coordinated with team members to streamline barn operations.

Assistant Office Manager

Buy Sod
Leggett , NC
06.2021 - 02.2022
  • Organized office supplies and maintained inventory for efficient operations.
  • Assisted in scheduling appointments and managing office calendars.
  • Supported team communication through emails and internal messaging systems.
  • Maintained filing systems, ensuring documents were easily accessible.
  • Helped onboard new employees by preparing orientation materials.
  • Developed, implemented and maintained systems for the filing of records, reports and documents.
  • Performed additional tasks assigned by senior management staff.
  • Processed invoices from vendors in an accurate and timely manner.
  • Collected and coded various documents to prepare for filing, storage, and processing.

Education

Some College (No Degree) - Agricultural Business

Edgecombe Community College
Tarboro, NC

Some College (No Degree) - Criminal Justice

Edgecombe Community College
Tarboro, NC

Skills

  • Customer service
  • Team building
  • Employee training
  • Inventory management
  • Office administration
  • Event coordination

References

References available upon request.

Timeline

Store Manager

Old Mule Hay & Feed
08.2023 - Current

Intern

Flying W Ranch
03.2023 - 08.2023

Intern

Luke Barnhart Performance Horses
11.2022 - 03.2023

Assistant Office Manager

Buy Sod
06.2021 - 02.2022

Some College (No Degree) - Agricultural Business

Edgecombe Community College

Some College (No Degree) - Criminal Justice

Edgecombe Community College

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