Katie Bruno
Lancaster
Summary
Motivated, service-oriented bartender with several years of high-volume restaurant experience. Extensive wine, beer, and cocktail knowledge. Creative in developing new mixology recipes and creating content for social media.
Overview
7
7
years of professional experience
Work History
Bartender/Server
The Ridge West Seneca
West Seneca
02.2023 - Current
- Displayed and retained extensive knowledge of liquors, wines and entrees
- Studied industry trends to inform planning of bar menu and development of new drink recipes
- Resolved customer complaints in a professional manner
- Managed multiple tasks efficiently in a dynamic setting
Shift Manager
Tim Hortons
East Aurora
04.2019 - 03.2023
- Achieved company objectives by leading and managing staff
- Implemented positive customer service strategies to ensure repeat business through customer retention
- Actively managed the store through independent and timely decision-making
- Performed employee performance appraisals
Bartender
The Stage of WNY
Williamsville
11.2021 - 02.2022
- Created a customer centric team by building of a successful team culture
- Organized and maintained clean customer contact and work environments
- Worked in a fast-paced and rapidly changing environment by practicing multi-tasking
Cashier
Tops Friendly Markets
Depew
02.2018 - 06.2018
- Accurately handled cash, credit and check transactions
- Resolved customer concerns independently to satisfy their needs and expectations
- Developed excellent communication skills and demonstrated a willingness to work as part of a team
- Maintained a friendly and positive attitude
- Awarded with bonuses and career advancements as a result of numerous positive customer reviews on my performance
Education
Bachelor of Science - Business Administration
University At Buffalo
Buffalo, NY12.2022
Skills
- Content creation
- Video editing
- Mixology
- Communication skills
- Employee training
- Food service
- Team leadership
- Strong verbal and written communication
- Conflict resolution
- Point of sale systems
Leadership And Awards
- Dean’s list placement, Spring 2022 - Present
- First place scholarship for “Shark Tank” competition, Spring 2019
- Nomination for National Honor Society, 2020, 2021, 2022
- Lead roles in numerous musicals and plays, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020
- Head choreographer for high school events and functions, 2017, 2018, 2019
- Director of “Senior video” in high school, 2019
Timeline
Bartender/Server
The Ridge West Seneca
02.2023 - Current
Bartender
The Stage of WNY
11.2021 - 02.2022
Shift Manager
Tim Hortons
04.2019 - 03.2023
Cashier
Tops Friendly Markets
02.2018 - 06.2018
Bachelor of Science - Business Administration
University At Buffalo
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