Katie Bryan

Dynamic Senior Program Manager with AT&T, specializing in strategic project management and performance optimization. Proven track record in enhancing customer satisfaction and accessibility, achieving a 23% improvement year-over-year. Skilled in data analysis and coaching, driving employee engagement and retention across large teams. Committed to delivering impactful results through effective communication and process improvement.

• Contributed to AT&T's industry leading mobility and broadband customer churn through successful implementation of strategic initiatives across 3000+ FTE retention organization.
• Implemented workflow improvements that increased team efficiency by 28%, contributing to increased revenue and company growth.
• Achieved voluntary employee attrition of 1.6% annually by redesigning the onboarding experience and training curriculum to better equip employees for success.
• Increased collective broadband and mobility sales productivity by 27% year-over-year through leader performance management, reducing frontline contact time and boosting overall productivity

SMU Cox School of Business - Executive Leadership, 2025