Katie Bunce
Panama City Beach,FL
Summary
Dynamic Practice Administrator with a rapid promotion at Florida Wellness Group, showcasing expertise in operations management and fostering patient relations. Elevated practice growth through strategic marketing and robust practice management, ensuring compliance and enhancing employee performance. With my driven work ethic and track record at previous jobs, I consistently drive expansion and operational excellence.
Overview
7
7
years of professional experience
Work History
Practice Administrator/Lead Medical Assistant
Florida Wellness Group
05.2021 - Current
- Promoted from medical receptionist, medical assistant, insurance/authorization coordinator to practice administrator and lead medical assistant within 1.5 years.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts while also managing the business's social media and practice website.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
- Handled human resources tasks such as hiring, onboarding, payroll management, employee relations issues resolution, and physician and insurance credentials.
- Developed customized reporting tools that allowed for better tracking of key metrics affecting overall practice performance.
- Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members. Boosting staff morale by offering constructive feedback and specific direction.
- Created and implemented organizational policies and procedures.
- Manage insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians with clinical procedures such as dermatology and women's health exams, IV therapy clinic, annual wellness exams, and our specific weight loss program.
Office Manager/Personal Assistant to the Chief Executive Officer
MedScan Laboratories, LLC
07.2020 - 05.2021
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls, zoom meetings, or email correspondence.
- Updated reports, managed accounts, and generated reports for the company database via computer and physical filing systems.
- Developed and maintained successful relationships with vendors, suppliers, and contractors.
- Assisted in the recruitment process, conducting remote interviews and onboarding new employees.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, making travel arrangements, and managing documentation.
- Enhanced publication quality by identifying and correcting grammatical, punctuation, and spelling errors.
Medical Assistant
Nu Wave Medical Center
06.2019 - 07.2020
- Directed patients to exam rooms, fielded questions, documented patient medical history, vital signs, chief complaints, and prepared for physician examinations.
- Performed medical records management, including filing, data entry, organizing and scanning documents.
- Completed EKGs, immunizations, blood draws, glucose checks, and other basic medical testing needed based on patient presentation.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Completed clinical procedures and gathered patient data for interpretation by physicians.
- Verified patient insurance coverage, collected required co-payments, scheduled appointments, registered patients, and distributed sample pharmaceuticals.
Medical Assistant/Nuclear Medicine Technologist
Cardiovascular Institute Of NW Florida
01.2017 - 06.2019
- Ensured safety standards were maintained by properly handling radioactive materials during procedures.
- Improved patient satisfaction with thorough explanations of nuclear medicine procedures and addressing concerns.
- Maintained detailed records of all performed scans, ensuring accuracy for future reference or comparison purposes.
- Collaborated with other healthcare professionals to provide a comprehensive approach to patient care.
- Assisted in the development of new protocols, maximizing scan quality while minimizing radiation exposure for patients.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, EKG's, holter monitor set up, and medications.
Education
Bachelor of Science - Psychology
Troy University
Troy, AL11.2024
Certificate Program - Emergency Medical Technician (EMT)
Gulf Coast State College
Panama City, FL06.2017
Skills
- HIPAA Compliance
- Operations Management
- Scheduling Coordination
- Patient Relations
- Practice Marketing
- Credentialing Management
- Employee performance
- Policy and procedure development
Timeline
Practice Administrator/Lead Medical Assistant
Florida Wellness Group
05.2021 - Current
Office Manager/Personal Assistant to the Chief Executive Officer
MedScan Laboratories, LLC
07.2020 - 05.2021
Medical Assistant
Nu Wave Medical Center
06.2019 - 07.2020
Medical Assistant/Nuclear Medicine Technologist
Cardiovascular Institute Of NW Florida
01.2017 - 06.2019
Bachelor of Science - Psychology
Troy University
Certificate Program - Emergency Medical Technician (EMT)
Gulf Coast State College
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