Katie Burrows

• Navigated complex insurance policies on behalf of patients, guiding them through coverage details and options for financial assistance when needed.
• Mentored junior care coordinators, promoting professional growth among team members.
• Used company software and databases to maintain records of services performed and patient conditions.
• Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
• Built strong relationships with clients to deliver emotional support and companionship.
• Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
• Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
• Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
• Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
• Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
• Improved communication among healthcare providers, streamlining the coordination of services for patients.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
• Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
• Communicated with patients, ensuring that medical information was kept private.
• Coordinated community outreach initiatives to raise awareness about available senior care services and resources.

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Championed the adoption of new software tools that streamlined workflows across multiple departments.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Gathered, organized and input information into digital database.
• Evaluated customer needs and feedback to drive product and service improvements.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Devised and implemented processes and procedures to streamline operations.

• Built strong relationships with clients to deliver emotional support and companionship.
• Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
• Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
• Supported patient care excellence via planning and interpretation of programs.
• Facilitated appointments and transportation for patients, streamlining access to essential medical services.
• Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.

• Provides consistent, friendly, knowledgeable customer service, CRM and account management
• Knowledgeable of software needed to perform tasks, Microsoft suite, and account software
• Consistently a top performer for productivity due to excellent time management and solution selling
• Maintains utmost discretion when dealing with sensitive information
• Multiple experiences passing CMS reviews for my enrollments and direct sales
• Very comfortable multi-tasking
• Excellent B2B, negotiation, and KPI reviews.

Performed adaptable agile work environment skills

• Knowledgeable of software needed to perform tasks, Microsoft suite, and account software
• Learned to keep productivity high in a remote setting
• Was invited to be part of a special task force keeping the work queue low within first 90 days because of my speed and efficiency.
• Was asked to help train new team members in my first 90 days.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within organization.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Built loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
• Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Accomplished multiple tasks within established timeframes.