Katie Byrne
North Attleboro,MA
Summary
Accomplished Operation Manager with a proven track record at Liberty Inspections, enhancing operational efficiency and ensuring compliance with government standards. Expert in financial management and staff leadership, I've successfully implemented process improvements and managed complex budgets. Skilled in verbal and written communication, my strategic approach has consistently driven company growth and team development.
Overview
19
19
years of professional experience
Work History
Operation Manager- Part Time
Liberty Inspections
Remote
12.2023 - Current
- Oversee daily operations, maintaining efficiency and government quality standards
- Company-wide biweekly payroll
- Manage company travel needs for all employees, per government regulations
- Created, maintain, and control the company's Google Drive Workspace and Microsoft SharePoint
- Implemented process improvements, resulting in an increase in operational efficiency
- Conduct regular meetings with staff to discuss progress and identify areas for improvement
- Create and manage budgets for travel, per government guidelines
- Ensure compliance with all applicable laws, regulations, industry standards
Bookkeeper/Office Manager- Part time
Goff Landscaping
West Roxbury, MA
01.2016 - 08.2024
- Manage accounts payable and receivable
- Process payroll and payroll taxes
- Reconcile bank statements on a monthly basis
- Monthly profit & loss statement
- Prepare end of year assistance for CPA
- Customer service follow up and collections
- Organize and file paperwork
Billing Director- Full time
Dedham Health & Athletic Complex
Dedham, MA
08.2017 - 11.2020
- All prior bookkeeping and office manager duties
- Redesigned billing processes for more accuracy and efficiency
- Accelerate customer payments into collections via Trans-World
- Identify issues attributing to member accounts and discuss/resolve them with management
- Mentor Operation Managers on reconciling member issues & protocol
- Follow up with Sales Department Head concerning incorrect contracts and resolve
- Resolves member billing problems and discrepancies
- Generate weekly 'managers meeting' with the GM to touch base and review issues with the Operation Managers and Department Heads
- Create monthly reports to show billing comparisons, trends, revenue, and losses for internal and external parties
- Promoted to this position by a direct offer from General Manager
- Oversaw and prosecuted IRS time sensitive audit, saving the company a substantial amount
Executive Coordinator
Dedham Health and Athletic Complex
Dedham, MA
03.2018 - 09.2020
- Act as a liaison between departments, managers, and senior management
- Assistant to the CEO- travel plans, typing documents, phone call correspondence, etc
- Verify bank loans and modify reports as needed
- Analyze and create weekly Google Analytics reports for CEO
- Review and facilitate new hire resumes to appropriate departments
- Special projects as given
- Succeeded to 'dual titles' by a direct offer from the CEO
Bookkeeper/Office Manager
Dedham Health and Athletic Complex
Dedham, MA
07.2016 - 08.2017
- Accounts receivable and payable
- Monthly reconciliation
- Month end reporting
- Create and process tennis court invoices
- Run and track daily sales summary report
- Reconcile credit card payments
- Process termination forms
- Review contracts and enter information for future charges
- Run monthly billing- member dues
- Process returns and create report
- Order supplies
- Audits
- Finance projects as given
Part-time Bookkeeper
Noonan Contracting
Needham, MA
01.2015 - 07.2017
- Manage accounts payable and receivable
- Process payroll and payroll taxes
- Reconcile bank statements on a monthly basis
- Monthly profit & loss statement
- Prepare end of year assistance for CPA
- Customer service follow up and collections
- Organize and file paperwork
Marketing Director
American Earth Anchors
Franklin, MA
09.2012 - 09.2015
- Plan, develop, and track marketing campaigns for new business through various mediums
- Launch new website design and social media campaign
- Facilitate ongoing communication to promote quality customer service and satisfaction
- Identify methods by which data analytics were used to improve financial reporting
- Prepare all purchase orders and assist with accounting team with responsibilities
Part-time Bookkeeper
Ahearn Pump & Well
Bridgewater, MA
08.2009 - 09.2015
- Manage accounts payable and receivable
- Process payroll and payroll taxes
- Reconcile bank statements on a monthly basis
- Monthly profit & loss statement
- Prepare end of year assistance for CPA
- Customer service follow up and collections
- Organize and file paperwork
Nanny/Household Manager
The Henry Family
Franklin, MA
08.2009 - 09.2015
- Provided nurture and development to one child from infancy with age appropriate activities (potty-training, reading, social skills, swim lessons)
- Organized play groups and other classes to stimulate growth
- Provided transportation as needed
- Household duties, including laundry, house cleaning, errands, pet care
- Maintained family calendar and reminders of work appointments
Office Manager
Overdrive Interactive
Allston, MA
10.2007 - 08.2009
- Manage accounts receivable/payable as well as deposits and international wire transfers
- Process financial reports for a variety of expenses and revenue streams including monthly internal AR reports, expense reports and budget reconciliation
- Create new hire training program outlining agency processes, operations and systems
- Oversight of all office duties including CEO scheduling, company wide travel arrangements, vendor relationships, reception, filing, office relocation, and supply ordering
- Responsible for all corporate events including client functions and employee gatherings
- Maintain various elements of company communication including website and newsletter
Wealth Management Client Services Specialist
State Street Corporation
Quincy, MA
01.2006 - 10.2007
- Support private clients by daily, weekly, and monthly reconciliations
- Train on-coming international team
- Prepare and deliver daily and weekly status reports for senior management Fee processing
- Support special projects and office duties as were assigned
Education
Bachelor of Science - Business Management
Westfield State College
Westfield, MA01.2006
Skills
- Goal setting
- Financial management
- Schedule preparation
- Documentation and reporting
- Staff management
- Operations management
- Verbal and written communication
- Expense tracking
Timeline
Operation Manager- Part Time
Liberty Inspections
12.2023 - Current
Executive Coordinator
Dedham Health and Athletic Complex
03.2018 - 09.2020
Billing Director- Full time
Dedham Health & Athletic Complex
08.2017 - 11.2020
Bookkeeper/Office Manager
Dedham Health and Athletic Complex
07.2016 - 08.2017
Bookkeeper/Office Manager- Part time
Goff Landscaping
01.2016 - 08.2024
Part-time Bookkeeper
Noonan Contracting
01.2015 - 07.2017
Marketing Director
American Earth Anchors
09.2012 - 09.2015
Part-time Bookkeeper
Ahearn Pump & Well
08.2009 - 09.2015
Nanny/Household Manager
The Henry Family
08.2009 - 09.2015
Office Manager
Overdrive Interactive
10.2007 - 08.2009
Wealth Management Client Services Specialist
State Street Corporation
01.2006 - 10.2007
Bachelor of Science - Business Management
Westfield State College
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