Katie Caba
New Windsor,NY
Summary
Dynamic Assistant Director excelling in staff management, strategic planning, and customer service. Proven track record in conflict resolution and program evaluation, driving team performance and enhancing operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Director
Windsor Academy
New Windsor, New York
10.2021 - Current
- Managed daily operations and scheduling of academic programs and activities.
- Addressed student concerns through effective communication and conflict resolution strategies.
- Evaluated program effectiveness using feedback from students, parents, and staff.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Established standards of excellence for customer service delivery throughout the organization.
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Greeted visitors and directed them to appropriate personnel or departments.
- Scheduled appointments and maintained calendars for executives and team members.
- Processed incoming and outgoing mail, ensuring timely distribution to relevant parties.
- Maintained office supplies inventory and placed orders as needed for operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
High School Diploma -
Spring Valley High School
Spring Valley, NY06-2020
Skills
- Staff management
- Strategic planning
- Customer service
- Effective communication
- Team building
- Critical thinking
- Leadership development
- Adaptable planning
- Data analysis
- Communication skills
- Multitasking capacity
- Goal setting
- Problem resolution
- Administration and reporting
Certification
- CPR and First aid
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Director
Windsor Academy
10.2021 - Current
High School Diploma -
Spring Valley High School
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