Katie Carey
Summary
Program Manager with expertise in developing and executing organizational strategies. Proven track record in leading initiatives that enhance operational efficiency and ensure project success. Strong skills in strategic planning, risk management, and stakeholder engagement. Committed to continuous improvement and fostering team collaboration in dynamic environments.
Overview
8
8
years of professional experience
Work History
Workplace Experience Program Manager- Host
CBRE
03.2024 - Current
- Analyze program performance data to inform strategic decision-making.
- Monitor performance metrics, ensuring timely task completion.
- Review completed work to verify consistency, quality, and conformance.
- Communicate with external partners to align strategies and goals.
- Provide guidance and support to team members for meeting targets.
- Generate reports, presentations, and updates on program status.
- Identify improvement areas in processes related to program delivery.
- Collaborate with functional managers to develop resource plans.
- Facilitate change management processes during program transitions.
- Recruit and train new employees to meet job requirements.
Workplace Experience Manager- Change Management
CBRE
11.2022 - 03.2024
- Developed presentation decks and reports for introducing new CoWork program and office environment.
- Conducted bi-weekly cross-disciplinary meetings to address construction status and concerns.
- Facilitated updates on project status and timelines to impacted business units during biweekly meetings.
- Created comprehensive presentation materials, including photos and scripts, for town hall events.
- Traveled to construction sites to lead town halls and assist colleagues during office acclimation.
- Delivered educational sessions on new features available in the updated work environment.
Workplace Experience Supervisor
CBRE
08.2019 - 11.2022
- Oversee CBRE support operations of high-profile Microsoft business-to-business sales office and conference center in a highly customer facing role
- Assist in vendor negotiations, the selection of contract service providers and the day-to-day monitoring of vendor performance to assure full compliance with contracts and service standards
- Handle facilities maintenance coordination with external vendors and landlord
- Capital asset condition tracking and replacement planning
- Manage tenant landlord relationship
- Collaborate with upper management to develop budget forecasts, monitor spending and reconcile actuals
- Lead continuous improvement of customer satisfaction metrics
- Audit site space program, ensuring accuracy of floor plans and processing individual moves
- Conduct annual performance evaluation
- Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program.
- Microsoft Account
Staffing Manager & Recruiter
ROBERT HALF
04.2017 - 07.2019
- Prospected new clients to grow customer base
- Consulted with customers’ senior leadership and human resources departments to develop staffing strategies to reduce costs and increase revenue through headcount resizing and on demand staffing
- Provided superior customer service via frequent follow up and continuous reevaluation of developing customer needs to leverage upselling opportunities
- Conducted all coaching and counseling of associates
- Foster and maintained relationships at more than fifty target companies
- Managed 75-100 contract employees in the field, conducting reference checks and other pre-employment screenings, counseling on job performance, assistance with payroll and human resource related issues
- Negotiated client contracts, direct hire placements, salaries and benefits
Education
Master of Business Administration - Marketing
Baker College of Graduate Studies
Flint, MI04.2016
Bachelor of Science - Psychology
Eastern Michigan University
04.2009
Skills
- Program management expertise
- Data analysis capabilities
- Change management strategies
- Training and development expertise
- Continuous improvement mindset
- Presentation skills mastery
- Meeting facilitation abilities
- Project lifecycle management
- Recruitment and hiring proficiency
- Adaptability and flexibility
- Business development acumen
- Work delegation strategies
- Employee scheduling proficiency
- Process improvement initiatives
- Onboarding and training expertise
- Program leadership capabilities
- Microsoft Office applications proficiency
Timeline
Workplace Experience Program Manager- Host
CBRE
03.2024 - Current
Workplace Experience Manager- Change Management
CBRE
11.2022 - 03.2024
Workplace Experience Supervisor
CBRE
08.2019 - 11.2022
Staffing Manager & Recruiter
ROBERT HALF
04.2017 - 07.2019
Master of Business Administration - Marketing
Baker College of Graduate Studies
Bachelor of Science - Psychology
Eastern Michigan University
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