Katie Casey

• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Created rapport with new and returning patrons to foster guest satisfaction.
• Adhered to state laws regarding alcoholic beverage service.
• Managed closing duties, including restocking items and reconciliation of cash drawer.
• Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
• Checked in deliveries and signed off on products received.
• Maximized table turns and rotated seating for optimal guest satisfaction.
• Maintained facility compliant with health codes, sanitation requirements and license regulations.
• Upheld a high standard of cleanliness in all work areas.
• Maintained full knowledge of all menu items, contents and preparation methods.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

• Assisted buyers with finding ideal home while focusing on relationships with mortgage brokers, attorney networks and in-house agents.
• Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
• Negotiated contracts with buyers and sellers to maximize customer savings.
• Wrote contracts to outline sales and purchases of properties.

• Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
• Closely collaborated with project members to identify and quickly address problems.
• Answered and managed incoming and outgoing calls.
• Helped distribute employee notices and mail around office.
• Reviewed architect and builder's floor plans and provided accurate measurements for tile.
• Visit job sites to ensure accurate delivery of materials.
• Create and send invoices for materials needed on job sites.
• Monitored inventory and reported items to be restocked.
• Reviewed plans from architects and consulted with clients to gain deeper understanding of project plans, constraints and objectives.
• Obtained signatures for financial documents and internal and external invoices.

• Completed initial intake and assessment on each client on caseload.
• Conduct random and unannounced urinalysis as needed.
• Develop discharge summary and discharge profile on each client who leaves the program.
• Ensure that all outside meetings and support groups are attended.
• Maintain Case Management progress notes on all clients.
• Make appropriate referrals for services as needed.
• Make weekly and random room and facility checks.
• Provide orientation session with each client on caseload.
• Visit each client's place of employment and maintain records of visits.
• Helped patients receive appropriate, high-quality care with reasonable results.

• Assisted with the implementation of interventions outlined in behavior treatment plans.
• Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
• Helped teach important social, play and basic life skills such as personal hygiene management.
• Observed and monitored client behavior and responses to treatment.
• Observed patients and collected data.
• Helped patients accomplish daily tasks and build social skills.
• Offered constructive feedback and contributed ideas to lead behavior analyst.
• Improved behaviors through modeling, role-playing and other effective strategies.
• Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
• Maintained records of ongoing assessments and documentation of updates.

• Caregiver for child with PDD-NOS, autism, physical and cognitive disabilities.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
• Provided assistive feeding through tube feeding. 
• Provided safe mobility support to help client move around personal and public spaces.
• Administered medications and tracked behaviors to keep healthcare supervisor well-informed.
• Assisted client with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
• Transported client to school, medical appointments, speech and occupational therapy sessions.
• Engaged client in community outings and events (Space Museum, farms, art museums, movies). 

• Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
• Redirected students using Positive Behavior Support (PBS).
• Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
• Provided life skills programming for students with moderate to severe autism.
• Created and maintained student records and progress reports.
• Prepared and adapted classroom materials for individual student use.
• Provided instruction in order to accommodate different levels of functioning.
• Implemented behavior intervention plans. Collaborated with teachers, supervisors, and parents to share information and ideas.
• Carried out behavioral strategies, while complying with the crisis intervention policies/procedures.

• Under the direction of the Special Education teacher, assist the students with carrying out lesson plans/activities.

• Collect behavioral data based on each students Individualized Education Plan (IEP) and Behavioral Intervention Plan (BIP).

• Assist the student with physical tasks such as, using the restroom, hand washing, daily living, etc.

• Process with the staff and provide information/data regarding student progress and performance.

• Carry out behavioral strategies, including crisis intervention, in accordance with student's EIP, BIP, and APTS policies during school hours, transport and in the community.

• Establish and maintain appropriate interactions with students at all times.

•Provide students with the knowledge and practical skills essential for successful integration into the community.