Katie Castro
Powell
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
12
12
years of professional experience
Work History
Account Manager II
American Red Cross
08.2017 - Current
- Manage a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Help to facilitate successful blood drives in my current territory as well as several others over the course of my time at the Red Cross.
- Responsible for recruiting donors to schedule an appointment for a blood drive in their community or place of business to ensure our resources are being used responsibly, and the needs of our hospitals are fulfilled.
- Work with Blood Drive Coordinators to ensure they have the knowledge and tools to run a successful blood drive.
- Conduct site inspections to ensure potential blood drive locations are suitable and meet FDA requirements for safe blood product collection.
- Give presentations at schools and businesses to educate donors on the importance of blood donation,
Director of Business Development
BrightStar Care
04.2015 - 07.2017
- Increased client base by developing and implementing effective business development strategies.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Led change and transformation across business areas to deliver benefits and align company resources.
Recruiter Specialist
Tailored Management
07.2014 - 02.2015
- Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
- Developed strong relationships with hiring managers, leading to more efficient communication and better understanding of their needs for open positions.
- Assisted with writing job postings and job descriptions for boards.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
Material Follow Up Specialist
CEVA Logistics Inc.
10.2012 - 04.2013
- Tracked shipments for Honda across the country, and internationally.
- Created loss prevention reports using Microsoft Excel on a daily basis.
- Conducted qualitative and quantitative analysis of logistics operations using simulation models.
- Communicated with major Honda plants across the United States to ensure needs were met to allow production to continue.
Education
Bachelor of Arts - Communications And Journalism
The Ohio State University
Columbus, OH06-2012
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Relationship building and management
Timeline
Account Manager II
American Red Cross
08.2017 - Current
Director of Business Development
BrightStar Care
04.2015 - 07.2017
Recruiter Specialist
Tailored Management
07.2014 - 02.2015
Material Follow Up Specialist
CEVA Logistics Inc.
10.2012 - 04.2013
Bachelor of Arts - Communications And Journalism
The Ohio State University
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