KATIE CATES
Dallas
Summary
Team-minded Training Store Manager with 3 years of experience training groups of employees. A flexible and understanding individual with excellent interpersonal and communication abilities. Very proficient at creating training materials, evaluating employee performance and assessing company training needs.
Overview
6
6
years of professional experience
Work History
Training Store Manager
Sherwin-Williams
05.2024 - Current
- Supervised and effectively trained multiple MT's to be successful in their role as ASM.
- Drove and maintained solid operational processes, inventory management
- Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Manage employee training, development, performance management, and corrective action
- Respond to and resolve any customer and/or employee complaints
Store Manager
Sherwin-Williams
08.2023 - 05.2024
- Develop business strategies to increase sales and optimize profitability
- Meet sales goals by training, motivating, mentoring, and providing feedback to store employees
- Ensure high levels of customers satisfaction through excellent service
- Maintain knowledge of all products to ensure effective customer recommendations
- Build positive relationships with wholesale and retail customers
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Coach team in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Inventory Management
- Manage employee training, development, performance management, and corrective action
- Respond to and resolve any customer and/or employee complaints
- Partner with Sales Reps to make outside sales calls to increase market share
Store Assistant Manager
Sherwin-Williams
09.2022 - 08.2023
- Business Growth Initiatives
- Kronos Timekeeping
- POS Systems Operations
- Ability to lead by example, strong leadership profile
- Exceptional operation and organization skills
- Focus on reviewing sales, expenses, inventory margins, sign off on Store Purchase Reports, pay invoices, Lead Generation calls, daily batching, review inventory reports, exception reports, scheduling, maintain positive customer relationships, supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Trained new employees on proper protocols and customer service standards, assisted in recruiting, hiring and training of team members, conduct monthly safety meetings
Store Assistant Manager
Sherwin-Williams
02.2022 - 09.2022
- Applied knowledge of Retail KPIs to make decisions that drive achievement of established sales targets
- Assists with daily management responsibilities of the store
- Partnered with Store Manager to establish clear performance goals and objectives
- Utilize Lead Generation calls to bring in new and existing customers
- Inventory control, scheduling, and continuously train staff to ensure great product knowledge and exceptional customer service
Third Key Manager
Sherwin-Williams
03.2020 - 02.2022
- Build and maintain a loyal client base, and retain customer loyalty by providing clients with personalized service, communicate with the Store/Assistant Manager to manage inventory levels and maximize sales opportunities, welcome and assist all clients while demonstrating exceptional customer service, weekly cycle counts
Store Sales Associate
Sherwin-Williams
02.2019 - 03.2020
- Achieve personal sales goals as established by Store Manager and develop a complete knowledge of all products, assist in preparation of physical inventory or cycle counts, including counting and performing inventory
- Perform other related job duties as assigned by management
Education
BBA - Business Administration
Texas A&M University
Texarkana, TX12.2021
Skills
- Managing direct reports
- Strong multi-tasker, highly organized
- Effective Selling Techniques
- Ability to lead by exmaple, strong leadership profile
- Budgeting and Cost Control
- Coaching and Mentoring
- Superior Attention to Detail
- Business Development and Planning
- Inventory Control
- Great relationship-building skills
- Ability to make independent decisions
- Exceptional problem-solving skills
Timeline
Training Store Manager
Sherwin-Williams
05.2024 - Current
Store Manager
Sherwin-Williams
08.2023 - 05.2024
Store Assistant Manager
Sherwin-Williams
09.2022 - 08.2023
Store Assistant Manager
Sherwin-Williams
02.2022 - 09.2022
Third Key Manager
Sherwin-Williams
03.2020 - 02.2022
Store Sales Associate
Sherwin-Williams
02.2019 - 03.2020
BBA - Business Administration
Texas A&M University
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