Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Katie Cesefske

Oxford,MI

Overview

15
15
years of professional experience

Work History

D2C Operations Coordinator

Reverie
Bloomfield Hills, USA
02.2021 - Current
  • Spearheaded direct-to-consumer (D2C) operations, improving processes for seamless order fulfillment and customer satisfaction
  • Partnered cross-functionally with departments to optimize product availability, inventory management, and delivery timelines
  • Managed the escalation of customer issues, ensuring resolution and a positive customer experience
  • Reduced order processing time by 15% through streamlined procedures

Customer Service & Sales Representative

Reverie
Bloomfield Hills, USA
10.2016 - 02.2021
  • Excelled in delivering top-tier customer service, balancing customer expectations with company goals in a fast-paced environment
  • Generated $25,000/month in sales through consultative selling, driving both product upgrades and technology adoption
  • Consistently exceeded monthly sales targets by 20%, leading the team in revenue generation
  • Trained and onboarded new employees, fostering a strong team culture and ensuring adherence to best practices
  • Provided technical support for customers' adjustable bed frames, ensuring optimal product functionality and satisfaction

Receptionist

Custom Health Centers
Lake Orion, USA
09.2013 - 09.2016
  • Managed high-volume appointment scheduling and phone lines while maintaining an organized and welcoming office atmosphere
  • Conducted body scan analysis for clients, delivering actionable insights and personalized wellness recommendations
  • Provided exceptional customer service, assisting clients with program inquiries and ensuring a seamless experience

Receptionist

Orion Family Physicians
Lake Orion, USA
09.2009 - 09.2012
  • Efficiently scheduled appointments, answered inquiries, and provided clerical support in a fast-paced medical office
  • Scanned medical documents into electronic charts, ensuring accuracy and compliance with HIPAA regulations
  • Processed insurance referrals, liaising with providers and facilitating timely care for patients

Education

High School Diploma -

Oxford High School
Oxford, MI

Skills

  • Customer Relationship Management (CRM)
  • Sales & Upselling Strategies
  • Order Fulfillment & Logistics
  • Technical Troubleshooting
  • Team Training & Leadership
  • Appointment Scheduling & Calendar Management
  • Insurance Processing & Medical Documentation
  • Microsoft Office Suite (Excel, Word, Outlook)
  • CRM Software (eg, Salesforce, Zendesk)
  • Body Scanning & Wellness Technology
  • Electronic Health Records (EHR) Systems

Additional Information

Strong track record of exceeding sales goals and boosting customer satisfaction., Excellent verbal and written communication skills., Able to thrive in fast-paced, high-pressure environments while maintaining attention to detail.

Timeline

D2C Operations Coordinator

Reverie
02.2021 - Current

Customer Service & Sales Representative

Reverie
10.2016 - 02.2021

Receptionist

Custom Health Centers
09.2013 - 09.2016

Receptionist

Orion Family Physicians
09.2009 - 09.2012

High School Diploma -

Oxford High School

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Katie Cesefske