Katie Chantal Diaz
Pasadena,CA
Summary
Energetic, intelligent, with exceptional people skills who is resourceful, productive, and performance driven who has years of experience in customer service. Skills include: ability to communicate in both English and Spanish fluently, ability to initiate and maintain conversation with customers, punctual, articulate, organized, ability to use cash register and technology effectively and lastly, an effective problem solver.
Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clerk
Vons
03.2022 - Current
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Learned other teammates' work tasks to train as backup.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
Starbucks Trainer and Interim Manager
Vons
03.2022 - 08.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Facilitated team-building exercises to foster collaboration between department members.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
Crew Member/Cashier
Chipotle Mexican Grill
09.2018 - 03.2022
- Greet customers
- Take customers orders
- Serve food, bag it and charge customers
- Maintaining knowledge about food and company policies
- Answering the phone and customer questions
- Restocking plates, utensils, ice machine, food and cleaning products
- Cleaning both front and back of the house
- Training new employees
- Taking, making and bagging online orders
Sales Associate
Smart & Final Extra
09.2017 - 06.2018
- Guided customers in choosing items that reflected personal style and shape.
- Described merchandise and explain operation of merchandise to customers.
- Met incoming customers and provided immediate assistance.
- Listened to customer needs and preferences to provide accurate advice.
- Operated a cash register to process cash, check and credit card transactions.
- Created attractive displays.
- Answered incoming telephone calls with professional and knowledgeable responses.
- Retrieved alternate items and sizes on request.
- Organized items in visually appealing manner.
- Set aside on-hold reservations.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Explained information about the quality, value and style of products to influence customer buying decisions.
- Completed purchases with cash, credit and debit payment methods.
- Maintained knowledge of current promotions, policies, and security practices.
Education
Associate of Arts - Social And Behavioral Sciences
Pasadena City College
Pasadena, CA12-2023
Associate of Science - Administration of Justice
Pasadena City College
Pasadena, CA12-2023
Skills
- I am able to solve any customer related problem and provide solutions
- Bilingual: Fluent: in both English and Spanish
- Cashier experience
- Computer experience
- Telephone etiquette
- Administrative tasks
- Schedule and calendar management
- Verbal and writing communication
- Multitasking Abilities
- Time management
- Customer communication
- Problem-solving
- Flexible and adaptable
Certification
- Legal Technology Certificate
- eDiscovery Technology Certificate Training -
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clerk
Vons
03.2022 - Current
Starbucks Trainer and Interim Manager
Vons
03.2022 - 08.2024
Crew Member/Cashier
Chipotle Mexican Grill
09.2018 - 03.2022
Sales Associate
Smart & Final Extra
09.2017 - 06.2018
Associate of Arts - Social And Behavioral Sciences
Pasadena City College
Associate of Science - Administration of Justice
Pasadena City College
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