Katie Chavez
Torrington,WY
Summary
Resourceful professional in manufacturing supervision with a knack for driving productivity and completing tasks efficiently. Skilled in workflow optimization, quality control, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and workforce management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Burger King
Torrington , WY
11.2023 - Current
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Implemented cost-control measures to maintain budgetary guidelines.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ensured compliance with food safety regulations and quality standards.
- Ensured compliance with health and safety regulations.
- Provided coaching and guidance to team members when necessary to improve performance.
- Maintained cleanliness and organization of work area.
Assistant Store Manager
Taco Johns
Torrington, WY
09.2020 - 10.2023
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with all safety regulations throughout the store premises.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided training to new employees on company policies and procedures.
Office Assistant/Junior Graphic Designer
Print Express LLC
Torrington, WY
04.2022 - 06.2023
- Performed data entry tasks into various computer systems accurately and efficiently.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Answered and directed phone calls to appropriate staff members.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained confidentiality of sensitive information and documents.
- Developed organizational filing systems for confidential customer records and reports.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Typed, formatted and edited correspondence and other documents.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Managed daily office operations and maintained a clean and efficient workspace.
- Managed multiple design projects simultaneously, ensuring timely delivery and adherence to brand standards.
- Worked with customers to present mockups and collect information for adjustments.
- Designed compelling graphics and visual materials for marketing campaigns across various platforms.
- Submitted design ideas to plan projects with customers and managers.
General Manager
Pizza Hut
Torrington, WY
04.2018 - 09.2020
- Implemented successful business strategies to increase revenue and target new markets.
- Tracked monthly sales to generate reports for business development planning.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created schedules and monitored payroll to remain within budget.
- Guided management and supervisory staff to promote smooth operations.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Delegated work to staff, setting priorities and goals.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
- Scheduled staff shifts and monitored labor costs.
- Ensured compliance with health, safety and sanitation standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Torrington High School
Torrington05-2011
Skills
- Employee training
- Customer service
- Problem solving
- Team leadership
- Health and safety
- Attention to detail
- Workforce training
- Inventory management
- Staff scheduling
- Payment processing
- Regulatory compliance
- Adaptability
- Computer skills
- Safety procedures
- Punctual and reliable
Certification
- Serv Safe Certification Renewed 12/6/2024 expires 12/6/2029
References
References available upon request.
Timeline
Shift Manager
Burger King
11.2023 - Current
Office Assistant/Junior Graphic Designer
Print Express LLC
04.2022 - 06.2023
Assistant Store Manager
Taco Johns
09.2020 - 10.2023
General Manager
Pizza Hut
04.2018 - 09.2020
High School Diploma -
Torrington High School
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