Katherine Clapper
Aspen,CO
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
14
14
years of professional experience
Work History
Risk and Benefits Specialist
Pitkin County
02.2022 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
- Coordinated with insurance companies to resolve disputes, ensuring employees received entitled benefits.
Office Manager
Pitkin County Landfill
02.2018 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed office operations while scheduling appointments for department managers.
- Maintained CRM database with customer updates and report generation.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Service
FEDEX Office
09.2010 - 02.2018
- Processed information with high level of accuracy to satisfy client's needs.
- Developed employee skills development guidelines to deliver best-in-class customer experience.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Maintained customer account information database by canceling and updating customer accounts.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
Education
High School Diploma -
Binghamton High School
Binghamton, NYSkills
- Coaching and Mentoring
- Regulatory Compliance
- Motivational Leadership
- Report Preparation and Analysis
- Decision Making
- Team Management and Supervision
- Mail and Package Distribution
- Account Reconciliation
- Attention to Detail
- Cross-Functional Collaboration
- Friendly and Relatable
Timeline
Risk and Benefits Specialist
Pitkin County
02.2022 - Current
Office Manager
Pitkin County Landfill
02.2018 - Current
Customer Service
FEDEX Office
09.2010 - 02.2018
High School Diploma -
Binghamton High School
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