Katie Cole
Spavinaw,OK
Summary
Accomplished business professional holding certifications in Project Management and Procurement. Demonstrated expertise in procurement processes, general accounting, and invoice management, with significant collections experience. Strong organizational skills paired with effective communication and analytical capabilities. Committed to maintaining high accuracy and proficient in various software tools.
Overview
32
32
years of professional experience
Work History
Unit 4 Construction Field Office Manager/Document Control
GRAND RIVER DAM AUTHORITY
01.2024 - Current
- Direct implementation of the site document control processes and procedure activities for design documents, specifications, contracts, manuals, etc.
- Establish the process for incoming and outgoing documents.
- Manage the office services and supplies contracts.
- Review drawing issues, engineering change notice issues, maintain contractor transmittal records, and respond to other document requests.
- Perform drawing control audits on contractor drawings on a periodic basis.
- Compile and maintain construction records and list markups as assigned.
- Record meeting minutes and coordinate and process general administrative functions such as vacation request tracking, meeting planning, etc.
- Receive and verify accuracy of incoming drawing packages. Maintain a record of all drawings housed in the Document Control Office. Update drawing revisions and distribute.
Hydro Central Office Manager
GRAND RIVER DAM AUTHORITY
01.2012 - 01.2024
- Certified Procurement Officer/Primary Buyer for the Hydro Department. Take bids and place orders for supplies for Hydro, stock items, Hydro turbine generators, excitation, PLC, and other equipment. Make small (<$5,000.00) purchases using PCard and reconcile transactions at the end of the billing cycle.
- Manage supplies and equipment for the Hydro department, create Purchase Requisitions, administer contracts, and project activities, Central Purchasing liaison for Hydro.
- Manage the Hydro Department Central Office and coordinate activities with internal and external customers who are working with the Hydro Department in the following tasks: Meetings, Administration, Travel Coordination, Project/Contract Management, and Department Purchasing.
- Coordinate internal and external activities. Travel coordinator for all Hydro. Assign projects to staff as needed; develop and place special procedures in operation. Coordinate payment of all Hydro Invoices.
- Contract Management: Write, evaluate, negotiate, and execute various contracts covering a range of transactions. Create and maintain relationships with suppliers and customers. Maintain correspondence and documentation relating to contracts. Communicate and present information to stakeholders regarding contracts. Monitor contracts and move forward with close-out, extension, or renewal of contracts. Problem-solving contract-related issues.
- Project Management: Monitor project workflows and timelines. Maintain correspondence and documentation related to projects. Communicate and present information regarding projects.
- Computer Technical Support for Hydro. Train Hydro employees in computer operations and computer navigation.
- Time Keeping Administration: Administer time entry for all Hydro personnel in the payroll system: Pensacola, Salina Pumped Storage, and Kerr Dam.
Resource Planning Specialist
US CELLULAR
01.2009 - 01.2011
- Created work schedules using Workforce Planning forecasting/scheduling software. Monitored day-to-day department/center performance, alerted management to discrepancies or issues around changing service levels. Maintained schedules and conducted all shift processes. Coordinate with the Telecom department for moves/adds/changes for associates. Provide associate/coach training on resource planning policies and procedures. Serve as interface/subject matter expert for workforce management and call performance software.
- Established and maintained communication channels regarding events to positively impact call volume by 70%.
- Reduced exception errors by 80% through tracking trends in associate behavior and collaboration with other departments, call center staff, and regional support to identify opportunities for improvement of resource utilization and provide input on performance.
- Maintained and updated associate database for scheduling purposes. Worked with leadership to update and maintain associate benefit history. Conducted schedule optimization and schedule bidding in accordance with established guidelines.
Financial Services and ICA Department
01.2004 - 01.2009
- Collected $100k+ per month on current, past due, and cancelled cell phone accounts to resolve accounts in a professional manner using collection strategies and options available to help customers’ financial situation. Met monthly call quality goal of 102%. Negotiated settlements when necessary to accommodate the best interests of the company as well as the customer.
- Managed 180 calls over an extended period both manually and on a predictive dialer system. Wrote procedure manual and facilitated training classes for new hires and peers when needed.
- Documented information obtained from customers accurately and confidentially, always following USCC policy and FDCPA.
Collector III
METRIS COMPANIES, INC.
01.2001 - 01.2004
- Pre-charge-off collections. Collected payments on past due accounts in a professional manner using collection strategies and options available to help customers’ financial situation. Negotiated settlements when necessary to accommodate the best interests of the company as well as the customer.
- Managed a high volume of calls over an extended period both manually and on a predictive dialer system.
- Skip traced account holder missing information.
- Trained new hires and peers as needed.
Invoice Coordinator
ACCOUNTING PRINCIPALS
01.2001 - 01.2001
- Processed invoices from vendors. Interpreted contracts made between the company and the vendor, then processed those contracts and amendments.
- Customer service. Verified accounting distributions, authorizations, quantities, prices, and cost codes.
- Researched contract and vendor information and performed contract-end reconciliation. This position was the liaison for the company’s Project Managers and vendors.
Collector
COMMERCIAL FINANCIAL SERVICES
01.1997 - 01.1999
- Charge-off collections. Collected payments on past due accounts in a professional manner using collection strategies and options available to help customers’ financial situation. Negotiated settlements when necessary to accommodate the best interests of the company as well as the customer.
- Managed a high volume of calls over an extended period both manually and on a predictive dialer system.
- Skip traced account holder missing information.
- Trained new hires and peers as needed.
Front End Supervisor
BUILDERS SQUARE
01.1994 - 01.1997
- Supervised front-end cashiers, Customer Service desk, and Commercial Builders’ desk.
- Scheduled employees work shifts.
- Supervised counting and cashing out of cash registers.
- Trained new employees.
Education
Coursera Construction Project Management - undefined
Coursera
01.2024
Coursera Project Management - undefined
Coursera
01.2021
Commercial Pilot - undefined
Spartan School of Aeronautics
01.1995
Skills
- Operations management
- Positive attitude
- Teamwork
- Problem-solving
- Multitasking
- Team collaboration
- Computer skills
- Decision-making
- Problem resolution
Timeline
Unit 4 Construction Field Office Manager/Document Control
GRAND RIVER DAM AUTHORITY
01.2024 - Current
Hydro Central Office Manager
GRAND RIVER DAM AUTHORITY
01.2012 - 01.2024
Resource Planning Specialist
US CELLULAR
01.2009 - 01.2011
Financial Services and ICA Department
01.2004 - 01.2009
Collector III
METRIS COMPANIES, INC.
01.2001 - 01.2004
Invoice Coordinator
ACCOUNTING PRINCIPALS
01.2001 - 01.2001
Collector
COMMERCIAL FINANCIAL SERVICES
01.1997 - 01.1999
Front End Supervisor
BUILDERS SQUARE
01.1994 - 01.1997
Coursera Construction Project Management - undefined
Coursera
Coursera Project Management - undefined
Coursera
Commercial Pilot - undefined
Spartan School of Aeronautics
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