Katie Colon
Dracut,MA
Summary
Dedicated senior-level human resources leader offering 20 years of leadership development. Adept at developing and building strategic alliances with organizational leaders to support key business initiatives. Strategic leader possessing 15 years of dedicated human resources experience. Recognized by peers to recruit and develop high-performance HR consulting teams. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in a multi-cultural environment.
Overview
22
22
years of professional experience
Work History
Director of Human Resources
Steward Healthcare- Holy Family Hospital
11.2019 - Current
- Managed the onboarding process, providing new hires with the necessary tools for success from day one.
- Ensured compliance with all relevant labor laws, protecting both employees'' rights and the organization's interests.
- Utilized compliance tools, corrective actions, and identification of deficiencies to mitigate audit risks.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote an equitable workplace.
- Interviewed potential hires, negotiated salaries and benefits, and performed reference checks.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Streamlined recruitment processes for increased efficiency in hiring top talent.
- Created succession planning strategies to ensure leadership continuity and long-term success.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Directed job fairs to bring in local talent for long-term and seasonal positions.
- Led HR department restructuring, optimizing team resources for improved productivity and effectiveness.
- Coordinated professional development programs that resulted in enhanced employee skills, boosting internal promotions.
- Collaborated on hiring and training new employees, staff professional growth, and team building and motivation.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Managed other HR staff and oversaw the completion of tasks and initiatives.
- Conducted company-wide town hall meetings to convey updates.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Developed succession plans and promotion paths for staff.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Directed each phase of the hiring process, encompassing employment verification, employee relations investigations, criminal background checks, and onboarding.
- Negotiated favorable contracts with vendors, maximizing the value of HR services received while minimizing costs.
- Fostered a positive work environment through a comprehensive employee relations program.
- Recruited top talent to maximize profitability.
- Implemented data-driven decision-making processes within the HR department to identify areas of improvement.
- Conducted thorough job analyses to develop accurate position descriptions and salary structures.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Liaised between multiple business divisions to improve communications.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Directed hiring and onboarding programs for new employees.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Structured compensation and benefits according to market conditions and budget demands.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Fostered strong relationships between human resources staff members, encouraging collaboration on projects.
- Instructed senior leaders on appropriate employee corrective steps.
- Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Increased employee engagement with open communication channels and regular feedback opportunities.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Processed employee claims involving performance issues and harassment.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Human Resource/ Practice Manager
DermCare Physicians and Surgeons, LLC
07.2018 - 11.2019
- Delivers information to the Board of Directors regarding Human Resource policies and practices
- Developed Human Resource Department for the Practice
- Consult Legal counsel as needed for the practice needs
- Ensures compliance with policies, practices, legal requirements and ethical procedures
- Analyzes compensation inquiries and revises as necessary
- Conducting Open Enrollment for all benefits
- Full cycle recruiting for all employees and Orientation
- Full cycle recruiting for providers
- Prepare Employee separation notices and related documentations
- Safety Compliance Officer
- Experience with processing of I-9s
- Process payroll 50 employees on a bi-weekly basis utilizing Paychex
- Accurately maintain all training, personnel, and medical files
- Support multiple locations as needed
- Oversee complete operations of multiple locations
- EPIC Superuser.
- Consulted with healthcare professionals on business decisions.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
- Boosted staff morale by offering constructive feedback and specific direction.
- Ordered all office supplies and kept check on inventory levels.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Created and implemented organizational policies and procedures.
- Collaborated with marketing team to develop strategies for promoting practice''s services within the community, resulting in increased brand awareness and patient referrals.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
Associates Relations (HR) Manager, Payroll Administer, Manager of Customer Service, Assistant Manager of Customer Service, Bookkeeper, Customer Service Leader, Cashier
Hannaford Bros. Co. (Ahold Delhaize, LLC)
01.2002 - 07.2018
- Promote positive associate relations and business partnership with management on all levels
- Ensures compliance with policies, practices, legal requirements and ethical procedures
- Develop and train management and payroll admins in all aspect of their role
- Maintain HRIS systems for consistency and accuracy
- Analyzes compensation inquiries and revises as necessary
- Conducting Open Enrollment for all benefits
- Full cycle recruiting for all hourly, salaried and salaried non- exempt employees
- Experience with processing of I-9s
- Process payroll for 200+ employees on a weekly basis utilizing Kronos and Peoplesoft
- Accurately maintain all training, personnel, and medical files
- Support multiple locations as needed
- District Trainer for Associate Relations (HR) Managers and Retail Management Trainees
- Successfully cover for HR Specialist for Massachusetts division numerous times throughout the year.
Education
Master of Science - Organizational Leadership
Southern New Hampshire University
Hooksett, NH05.2025
Bachelor of Science - Business Administration, Human Resource Management
Southern New Hampshire University
04.2022
Skills
- Corrective Action Planning
- Policy Improvement Recommendations
- Human Resources Management
- Employee and Labor Relations
- Labor Negotiations
- Workforce improvements
- Performance Evaluation
- Workforce Planning
- Coaching and Mentoring
- Leadership Development
Human Resource Skills
- Employee Relations
- Recruitment
- Onboarding
- Benefits Enrollment
- Conflict Resolution
- Performance Management
- HRIS Technologies
- Divestiture Support
- Employment Law
- Payroll/ Compensation
- Furlough/ Severance
- Union Management
- Training & Development
- Policies & Procedures
- Records Management
- FMLA/ADA/EEO/WC
- Proficiency in Microsoft Office
Awards
- Training Excellence 2008
- Community Leader 2010 & 2011
- First Jobs Mentor 2011 & 2012
- Operational Excellence 2012
- Followership Award 2013
- Department Manager of the Year 2012, 2014, 2015, & 2017
References
- Sara Hammond, Direct Supervisor Holy Family Hospital, shammond325@gmail.com, 617-669-7600
- Kauleen Blackington, Direct Report at Holy Family Hospital, Kauliflower95@hotmail.com, 603-303-3320
- Jennifer Williams, Direct Supervisor for Hannaford, Jennifer.Williams06@yahoo.com, 978-430-4298
- Gregg Stryer, Store Manager, 603-748-9616
- Jacqueline Kotkowski, Peer, Jackie.hey87@gmail.com, 978-848-8074
Timeline
Director of Human Resources
Steward Healthcare- Holy Family Hospital
11.2019 - Current
Human Resource/ Practice Manager
DermCare Physicians and Surgeons, LLC
07.2018 - 11.2019
Associates Relations (HR) Manager, Payroll Administer, Manager of Customer Service, Assistant Manager of Customer Service, Bookkeeper, Customer Service Leader, Cashier
Hannaford Bros. Co. (Ahold Delhaize, LLC)
01.2002 - 07.2018
Master of Science - Organizational Leadership
Southern New Hampshire University
Bachelor of Science - Business Administration, Human Resource Management
Southern New Hampshire University
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