Katherine Colvin
Virginia Beach,VA
Summary
Experienced beauty professional with over 7 years in the industry, including 1 year as a front desk coordinator and 6 years as a licensed hairstylist. Adept at creating welcoming, personalized experiences for every client—whether behind the chair or at the front desk. Known for making clients feel comfortable, heard, and valued, while supporting smooth salon operations. A dependable, team-oriented professional who brings both creative talent and excellent customer service, making me a strong asset to any salon environment.
Overview
8
8
years of professional experience
Work History
Stylist and Suite Owner
Mane Street Lounge
02.2023 - Current
- Delivered exceptional customer service, ensuring client satisfaction through personalized styling consultations.
- Maintained cleanliness and organization of styling station to enhance workflow efficiency.
- Created a welcoming atmosphere for clients during appointments.
- Executed various hair techniques (including but not limited to full blonding, color corrections, vivid colors, babylights, balayage, and Invisible Bead Extensions for both thickness and length transformations), adapting styles based on client preferences and trends.
- Participated in ongoing training sessions to stay updated on industry trends and techniques.
- Attended special events including the Dallas Behind The Chair show 2023, and IBECon 2022 & 2024, IBE Beyond Cert, IBE Masters Tech Training, and the Texas State RDA Show to continue education, network with other businesses, and attract new customers
- Supported marketing efforts by showcasing styles on social media, increasing salon visibility and engagement..
- Identified needs and coordinated plans for travel and out-of-town events.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Stylist
Hidden Door Medsp
01.2021 - 02.2023
- Developed personalized styling plans to enhance client satisfaction and retention.
- Executed advanced color techniques, ensuring high-quality results and client safety.
- Analyzed client feedback to refine service offerings and improve overall experience.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Stylist
The Hair Boutique
07.2019 - 12.2021
- Executed a variety of hair treatments, including cuts, colors, and styling for diverse clientele.
- Developed strong customer relationships through attentive service and personalized recommendations.
- Collaborated with team members to enhance salon workflows and improve client satisfaction rates.
- Adapted to new trends in hairstyling techniques through continuous education and training sessions.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Increased client confidence by teaching them how to style their outfits appropriately for various situations.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided emotional support and companionship to clients.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Stylist Assistant
The Hair Boutique
01.2019 - 07.2019
- Supported stylists by managing appointment schedules and client communications effectively.
- Learned and applied product knowledge to assist clients with service inquiries and recommendations.
- Observed treatments closely, gaining insights into best practices for stylist support and client care.
- Studied advanced techniques to develop proficiency and better serve customers..
- Participated in continued education workshops to stay current on industry trends and techniques, ensuring top-notch service for clients.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Contributed to a positive salon atmosphere by maintaining a professional demeanor and engaging with clients in friendly conversation.
- Examined scalps to determine appropriate products to apply during shampooing processes.
- Listened to customer preferences and recommendations from hairdressers to sell appropriate scalp products.
Front Desk Receptionist
The Hair Boutique
05.2018 - 01.2019
- Managed front desk operations, ensuring smooth customer check-ins and appointments.
- Assisted clients with inquiries, providing information on services and products offered.
- Coordinated scheduling for stylists to optimize appointment flow and reduce wait times.
- Processed payments and handled cash transactions accurately and efficiently.
- Built rapport with clients through exceptional service, fostering repeat business opportunities.
- Collaborated with team members to streamline communication between front desk and salon staff.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Texas State Cosmetology Operator License -
Toni And Guy Hairdressing Academy
Fort Worth, TXCertificate - IBE Hair Extensions
Invisible Bead Extensions
Certificate - Master Colorist
Invisible Bead Extensions
Certificate - Master Hair Cutting
Invisible Bead Extensions
Certificate - Masters Tech
Invisible Bead Extensions
Skills
- Customer service
- Fast learner
- Multitasking and organization
- Attention to detail
- Creative thinking
- Teamwork and collaboration
- Relationship building
- Color theory expertise
- State licensed cosmetologist
Timeline
Stylist and Suite Owner
Mane Street Lounge
02.2023 - Current
Stylist
Hidden Door Medsp
01.2021 - 02.2023
Stylist
The Hair Boutique
07.2019 - 12.2021
Stylist Assistant
The Hair Boutique
01.2019 - 07.2019
Front Desk Receptionist
The Hair Boutique
05.2018 - 01.2019
Texas State Cosmetology Operator License -
Toni And Guy Hairdressing Academy
Certificate - IBE Hair Extensions
Invisible Bead Extensions
Certificate - Master Colorist
Invisible Bead Extensions
Certificate - Master Hair Cutting
Invisible Bead Extensions
Certificate - Masters Tech
Invisible Bead Extensions