Katie Coon
Copperas Cove
Summary
Certified Medication Aide with over six years of diverse experience in healthcare, customer service, and administrative roles. Skilled in medication administration, medical documentation, patient scheduling, and support within correctional facilities. Adept at resolving complex insurance and claims issues, guiding patients and providers through benefits processes, and maintaining confidentiality and compliance in all settings. Known for adaptability, attention to detail, and strong communication in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Certified Medication Aide
University of Texas Medical Branch
Gatesville
03.2024 - Current
- Administered medications as prescribed by physicians and mid-level providers, ensuring accuracy and compliance with medical orders.
- Managed storage and disposal of hazardous, expired, and unused medications in accordance with facility policies and state regulations.
- Collaborated with physicians, nurses, and interdisciplinary teams to clarify medication orders and ensure continuity of care.
- Stayed up to date on state regulations and best practices for safe medication administration.
Certified Medication Aide
Hendrick Health System
Abilene
01.2023 - 02.2024
Nursing Unit Clerk
Hendrick Health System
Abilene
11.2021 - 01.2022
- Scheduled appointments, managed patient records, and coordinated with physicians and nursing staff.
- Stocked and inventoried medical supplies.
- Assisted nurses with labs and insulin clinic.
Customer Advocate
Blue Cross Blue Shield of Texas
Abilene
03.2021 - 11.2021
- Help guide and educate providers on benefits and eligibility for their patients.
- Offer assistance with pre-authorizations or pre-determinations.
- Review and research assigned claims by navigating multiple computer systems and platforms, and accurately capturing the data/information necessary for processing.
- Research complex issues across multiple databases, and work with support resources to resolve issues, and partner with others to resolve escalated issues.
Account Resolution Specialist
Performant Inc
San Angelo
10.2018 - 02.2021
- Reviewed applications and supporting documentation to determine eligibility and plan selection.
- Processed and coded applications into electronic systems with a high degree of accuracy.
- Identified and resolved deficiencies in documentation, or escalated incomplete cases to team leadership.
- Verified and maintained accurate consumer data by reviewing, correcting, or re-entering information.
- Ensured confidentiality and compliance with data protection standards while handling sensitive information.
Education
High School Diploma -
Texas LeaderShip Charter Academy
San Angelo, TX05-2014
Skills
- Customer service
- Data entry
- Regulatory compliance
- Medication administration
- Patient record management
- Medication storage management
- Electronic health records
Timeline
Certified Medication Aide
University of Texas Medical Branch
03.2024 - Current
Certified Medication Aide
Hendrick Health System
01.2023 - 02.2024
Nursing Unit Clerk
Hendrick Health System
11.2021 - 01.2022
Customer Advocate
Blue Cross Blue Shield of Texas
03.2021 - 11.2021
Account Resolution Specialist
Performant Inc
10.2018 - 02.2021
High School Diploma -
Texas LeaderShip Charter Academy
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