Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Katie Copelan

Madison,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, exceptional interpersonal skills and a hands-on style. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Restaurant Owner

Destination Diner
Madison, GA
12.2022 - 07.2023
  • Coordinated catering services when requested by customers .
  • Collaborated with chefs on new recipes, flavors and presentations for dishes served in the restaurant.
  • Responded promptly to customer issues related to the restaurant's services or products.
  • Implemented operational procedures to maximize efficiency while minimizing costs.
  • Monitored customer feedback to ensure satisfaction with menu items and services provided.
  • Analyzed financial reports to identify cost savings opportunities.
  • Ensured compliance with health codes, safety regulations, and other applicable laws.
  • Updated website content regularly in order to promote upcoming events and specials being offered at the restaurant .
  • Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
  • Developed menus that featured local ingredients while meeting customer demands.
  • Negotiated contracts with vendors for food, equipment and supplies.
  • Served as primary point of contact for customer inquiries or complaints.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
  • Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Created promotions and special events to attract customers and boost sales.
  • Maintained cleanliness and sanitation across foodservice, storage and preparation stations.

Jr Team Lead

SUBWAY®Restaurants
Greensboro, GA
12.2014 - 02.2016
  • Ensured compliance with company policies and procedures throughout the team.
  • Trained new staff in relevant processes and procedures.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Delegated tasks appropriately according to individual skill sets.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Education

High School Diploma -

Nathanael Greene Academy
Siloam, Ga
05-2013

Skills

  • Portion Control
  • Health Code Compliance
  • Building upkeep
  • Inventory Management
  • Food presentation
  • Performance Improvement
  • Customer Engagement
  • Budget monitoring
  • Building Maintenance
  • Menu development
  • Delivery Coordination

Affiliations

  • kayaking
  • fishing
  • puzzles
  • reading
  • ATVs

Languages

English
Professional

References

References available upon request.

Timeline

Restaurant Owner

Destination Diner
12.2022 - 07.2023

Jr Team Lead

SUBWAY®Restaurants
12.2014 - 02.2016

High School Diploma -

Nathanael Greene Academy

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Katie Copelan