Overview
Work History
Education
Skills
Timeline
Generic

Katie Couch

Fostoria,OH

Overview

15
15
years of professional experience

Work History

Relationship Banker

Premier Bank
Fostoria, Ohio
10.2014 - Current
  • Advised customers on bank products, services and financial planning options.
  • Identified financial needs of customers and presented appropriate product and service options.
  • Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Resolved discrepancies concerning customers' accounts, improving client satisfaction.
  • Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
  • Researched customer inquiries regarding account balances, transactions, fees, interest rates.
  • Attended meetings with other bankers to discuss best practices related to relationship building.
  • Built long-term relationships with customers by providing personalized service and support.
  • Processed customer requests for withdrawals or transfers from existing accounts.

STNA

Ruffing Family Care Center
Tiffin, OH
02.2013 - 10.2014
  • Documented patient intake and dietary requirements, and aided with feeding and monitoring.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Helped maintain a clean and orderly environment throughout the facility.
  • Provided basic patient care, including bathing, dressing and grooming.
  • Reported any changes in the patient's condition to the nurse on duty.

STNA

Good Shepherd Hospice
Fostoria, OH
03.2009 - 02.2013
  • Provided basic patient care, including bathing, dressing and grooming.
  • Recorded information regarding food intake and output of patients.
  • Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
  • Answered call lights promptly and responded to requests for assistance from patients or family members.
  • Provided emotional support and comfort to patients when needed.
  • Demonstrated respect for patient rights and privacy while providing care services.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Distributed drinking water and nourishment to residents.

Education

High School Diploma -

St Wendelin
Fostoria, OH
06.2007

Skills

  • Resourcefulness
  • Proficient in Word, Excel, Outlook
  • Community Relations
  • Business Development
  • Customer Service-Oriented
  • Project Management

Timeline

Relationship Banker

Premier Bank
10.2014 - Current

STNA

Ruffing Family Care Center
02.2013 - 10.2014

STNA

Good Shepherd Hospice
03.2009 - 02.2013

High School Diploma -

St Wendelin

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Katie Couch