Katie Covalli
Enfield,CT
Summary
I am interested in becoming a member of a team with the same strong work ethic as myself. I’m eager to secure a position where I can learn and gain experience as well as implement my strong background in customer service and experience as an office associate. I believe that with the right training and introduction, I would thrive in the office of any industry. I take pride in my organization, willingness to learn and adapt for the needs of the company, as well as my sunny disposition. I’m quick to pick up procedures and policies and easily retain information needed to complete daily tasks. I believe that my knowledge and experience with Microsoft Office applications, office equipment, phone etiquette and interpersonal skills would make me a great candidate.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Auto Auction Block Clerk
Southern Auto Auction
East Windsor, CT
01.2019 - 05.2024
- Providing reliable, consistent availability during contracted work hours.
- Work diligently to ensure all tasks are done in a timely accurate manner.
- Be prepared for and carry out work duties in all weather conditions due to indoor/outdoor work environment.
- Maintain organized workspace
- Provide efficient and discreet communication with auctioneers
- Concentration, focus and listen intently to provide speedy transcription of spoken numerical increments sometimes changing quickly and without notice.
- Enter accurate sale unit information and buyer/seller data at a fast pace.
- Record identifying badge numbers corresponding with sales and purchases.
- Timely communication of issues that may be deemed as detrimental to the success of operations to management.
- Always provide efficient and courteous service to all customers.
- Accurate, efficient computer entry according to legal and auction guidelines.
- Work well independently, as well as a team player.
Office Associate and Receptionist
Southern Auto Auction
East Windsor, CT
09.2022 - 05.2024
- Greet and assist customers in person and over the phone.
- Manage a multi-line switch board phone to connect callers to employees and departments using 3-digit extensions.
- Provide basic customer service using an in-house computer program to answer questions regarding operating hours and location, payments, purchases, vehicle titling, registration questions, etc.
- Use information processing skills to determine the appropriate department to handle specific questions and concerns when more in-depth attention is required.
- Process and sort incoming and outgoing mail.
- Record tracking numbers into excel to maintain accurate records of document and package receipt.
- Keep updated personnel contact information.
- Maintained customer files and documents
- Implemented Microsoft Office application knowledge
- Operation of office equipment
- Presented with a positive attitude and professional appearance.
In-Home Nanny
Private Family Home
01.2006 - 06.2017
- Managed the day to day routines and household tasks
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Engaged with children on age-appropriate level.
- Assisted children with homework assignments and special projects across different subjects.
- Coordinated field trips to local parks, fire stations and zoos.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
Education
Associate of Arts - General Studies
09.2003 - 06.2005
High School Diploma -
06.2003
Skills
Customer Service
Client Support
Multi-line phone operation
Data Entry
File Management
Appointment Scheduling
Mail/Package Tracking and Logging
Exceptional Organization Skills
Microsoft Office proficient
Office Equipment Knowledge
Rapid 10-key data entry
Fast Learner
Flexible and Adaptable
Additional Information
REFERENCE LIST
Work / Professional References
Michael Riggins, Riggins Auction Services
Owner, Auctioneer
(860) 713-8897
mrigginsanr@gmail.com
__________
Christine Chesworth, Southern Auto Auction
Block Supervisor
(860) 212-1237
Cches16@gmail.com
__________
Personal References
Maggie Picone, Manager- Domestic Operations Travelers Ins., Peer
Known for 30+ yrs years
(860) 978-0797
MPICONE@travelers.com
__________
Dr. Kristin Bissell, Former Employer
Known for 18 years years
(860) 878- 2455
__________
Kate Romeo, Owner- Romeo Athletics, Peer
Known for 30 yrs years
(860) 604-1549
__________
Timeline
Office Associate and Receptionist - Southern Auto Auction
09.2022 - 05.2024
Auto Auction Block Clerk - Southern Auto Auction
01.2019 - 05.2024
In-Home Nanny - Private Family Home
01.2006 - 06.2017
Manchester Community College - Associate of Arts, General Studies
09.2003 - 06.2005
Coventry High School - High School Diploma,
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