Summary
Overview
Work History
Education
Skills
Personal Information
Interests
Timeline
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Katie Creag

Zephyrhills

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Virtual Support

EBay Inc
09.2021 - 02.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Customer Consultant

Dixons Carphone Warehouse
10.2017 - 04.2021
  • Company Overview: Fast paced sales driven role, Target Based
  • Assisted clients in understanding product features and benefits to increase sales.
  • Provided personalized service to build rapport with customers.
  • Built strong client relationships, resulting in increased loyalty and referrals.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained staff on operating procedures and company services.
  • Sought ways to improve processes and services provided.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided expert guidance on products and services, helping customers make informed decisions that best suited their needs.

Sales Associate

CeX Ltd.
05.2015 - 10.2017
  • Built relationships with customers to encourage repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to achieve monthly sales targets.
  • Managed efficient cash register operations.
  • Performed cash or card transactions to complete customer purchases.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

High School Diploma -

Old Bawn Community School
01.2014

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Computer skills
  • Active listening
  • Decision-making
  • Problem resolution
  • Verbal communication
  • Attention to detail
  • Time management
  • Dependable and responsible

Personal Information

Date of Birth: 12/19/95

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Crafting and DIY Projects
  • Music
  • Drawing and Painting
  • I have a passion for photography and editing photos
  • Video Gaming
  • 3D Printing
  • Digital Art and Animation
  • Baking
  • I enjoy cooking for friends and family gatherings
  • Cake Decorating
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Animal Welfare Advocacy
  • Road Trips
  • Graphic Design
  • I like working with my hands and fixing things
  • I like looking at the stars and learning about constellations
  • Watching Movies and TV Shows
  • Strategy Games
  • Animal Care

Timeline

Virtual Support

EBay Inc
09.2021 - 02.2023

Customer Consultant

Dixons Carphone Warehouse
10.2017 - 04.2021

Sales Associate

CeX Ltd.
05.2015 - 10.2017

High School Diploma -

Old Bawn Community School

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Katie Creag