Katie Creamer
Colorado Springs,CO
Summary
Industrious Technical Specialist knowledgeable about updating software and devices to maintain current software and hardware for optimum productivity. Leveraging training and problem solving abilities to contribute technical knowledge to company and employee success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Merchandiser
SAS Retail Services
02.2022 - Current
- Assist with grocery store resets
- Follow planogram
- Maintains store shelves by observing displays of company products, removing damaged or freshness-dated products, tidying store shelves, and providing optimum display of products
- Maintains inventory by restocking shelves with product from inventory, observing inventory levels, prompting store management to reorder when levels appear low, and arranging for return and credit for damaged products
- Completes call report by observing display and pricing of competitors' products.
Lead Night Auditor
Wingate By Wyndham
04.2019 - 03.2022
- Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
- Prepared additional administrative, bookkeeping, and accounting procedures as required
- Compose and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
- Respond to inquiries, process reservations, check-ins, delegate housekeeping, security, service requests, resolve guest complaints, and other front office duties as required
- Provide exceptional service to all hotel guests during their stay.
Operations Manager
Dario's BnB
09.2017 - 04.2019
- Manage staff levels, wages, hours, contract labor to revenues
- Analyze and improve organizational procedure workflow, employee, space requirements, and equipment layout; implement changes
- Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
- Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
- Plan and review compensation actions; enforcing policies and procedures.
General Manager
Green Tortoise Hostel
01.2014 - 09.2017
- Improved employee retention through implementation of departmental training, employee recognition and incentive programs
- Responsible for budgets, timelines, staffing, training, sales and marketing
- Facilitated necessary internal and external meetings
- Managed budget & payroll
- Hired and trained new team for the hotel
- Researched and selected new products and inventory
- Oversee employees to ensure quality services.
Education
Associate's degree - Computer Science
Pikes Peak Community College
07.2024
Skills
- Microsoft Access
- Meeting Facilitation
- Office Management
- QuickBooks
- Training & development
- Customer relationship management
- Conflict
- Analysis skills
- Relationship management
- Recruiting
- Microsoft Outlook
- Customer Success Management
- Data Recovery
- Complaint resolution
- Windows 10
- Hardware diagnostics
- Technical documents comprehension
- Microsoft Office Specialist (MOS) Expert
- Organizational Skills
- Microsoft Windows and Office
- Attention to Detail
- Hardware and Software Repair
Certification
Driver's License, 10/01/21, 04/01/26
Assessments
- Front desk agent (hotel), Proficient, 09/01/23, Selecting hotel rooms based on requests and identifying errors in hotel data
- Front desk agent (hotel), Proficient, 09/01/23, Selecting hotel rooms based on verbal requests and identifying errors in hotel data
Personal Information
Willing To Relocate: Anywhere
Timeline
Retail Merchandiser
SAS Retail Services
02.2022 - Current
Lead Night Auditor
Wingate By Wyndham
04.2019 - 03.2022
Operations Manager
Dario's BnB
09.2017 - 04.2019
General Manager
Green Tortoise Hostel
01.2014 - 09.2017
Associate's degree - Computer Science
Pikes Peak Community College
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