Summary
Overview
Work History
Education
Skills
Timeline
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Katie Cruz

SIOUX CITY

Summary

Dynamic professional with strong organizational and time management skills, previously at Rabbitt Family Vision Center. Proven ability to enhance office efficiency and reduce visitor wait times through effective multitasking and data entry. Recognized for fostering positive client relationships while maintaining confidentiality and professionalism in high-pressure environments.

Overview

10
10
years of professional experience

Work History

Receptionist

Rabbitt Family Vision Center
03.2025 - 05.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected [Type] payments, processed transactions and updated relevant records.

Lead Transportation Security Officer

Department Of Homeland Security, TSA
04.2015 - 05.2025
  • Managed team of trained security professionals engaged in anti-terrorism activities.
  • Safeguarded transportation operations at commercial airports
  • Coordinated scheduling for optimal staffing levels at checkpoints during peak travel periods.
  • Participated in ongoing professional development courses to stay current on industry trends and best practices within transportation security field.
  • Reduced wait times and increased passenger satisfaction by effectively managing checkpoint operations.
  • Supported overall airport operations by collaborating with airline representatives on matters related to flight schedules or aircraft security.
  • Maintained accurate records of employee performance evaluations, providing constructive feedback for improvement opportunities.
  • Ensured adherence to established policies regarding prohibited items, reporting discrepancies as needed for further investigation or disciplinary measures.
  • Oversaw daily inventory management of equipment and supplies, ensuring proper maintenance and availability when needed.
  • Streamlined screening processes for efficient passenger throughput while maintaining high levels of safety.
  • Facilitated interdepartmental cooperation to address potential security vulnerabilities across airport facilities.
  • Addressed any customer complaints or concerns professionally, working towards satisfactory resolutions while upholding TSA standards.
  • Collaborated with federal, state, and local law enforcement agencies to ensure seamless communication and coordination during security incidents.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Responded effectively to security incidents and provided guidance regarding security procedures.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Developed and maintained positive rapport with passengers and other airport personnel.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
  • Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Manually screened passengers unable to pass through metal detectors or who triggered alarms.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Coordinated with security personnel throughout facility via [Type] device communication, updating colleagues on situations requiring attention or action.
  • Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
  • Managed hiring process for new TSOs by reviewing resumes, conducting interviews, and making informed recommendations on candidate selection.
  • Established a positive work environment through strong leadership skills and open communication channels among team members.

Education

Associate of Science - Forensic Science

International Career Development Center
Culver City, CA
05-2014

High School Diploma -

Northeast Community College
South Sioux City, NE
07-2007

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Appointment scheduling
  • Scheduling
  • Customer/Client relations
  • Verbal and written communication

Timeline

Receptionist

Rabbitt Family Vision Center
03.2025 - 05.2025

Lead Transportation Security Officer

Department Of Homeland Security, TSA
04.2015 - 05.2025

Associate of Science - Forensic Science

International Career Development Center

High School Diploma -

Northeast Community College

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