Katie Cushinotto
Hammonton,NJ
Summary
Detail-oriented and thorough professional with a proven track record within the Human Resources Department at Stockton University, excelling in coaching and mentoring, and dispute resolution. Leveraged research proficiency to stay ahead in labor relations, significantly enhancing a positive work environment. Known for effective communication skills and solution-driven approach that have led to successful dispute resolutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Employee & Labor Relations Specialist
Stockton University
Galloway, NJ
07.2024 - Current
- Reports incidents to supervisor following University procedures and regulations.
- Interprets contractual agreements for employers and employees to support collective bargaining and labor relations processes.
- Researches current developments in the field of labor relations in order to stay abreast of changes that may affect the organization's operations.
- Responds to requests from union representatives regarding employee issues or changes in working conditions.
- Coordinates training programs for managers on effective communication techniques when dealing with unionized employees.
- Ensures compliance with all applicable federal and state laws pertaining to labor relations activities.
- Advises employers on best practices concerning handling grievances filed by employees.
- Contributes innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrates strong problem-solving skills, resolving issues efficiently and effectively.
- Oversees the NJ Civil Service Commission state reclassification process on behalf of the University.
Talent Acquisition Specialist
Stockton University Polling Institute
Galloway, NJ
08.2022 - 07.2024
- Prepared offer letters for successful candidates.
- Developed and implemented innovative talent acquisition strategies to attract and retain top talent.
- Conducted interviews to assist management in selecting most qualified candidates.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Collaborated with internal stakeholders to ensure a smooth transition of new hires into the organization.
- Coordinated interviews between hiring managers and prospective employees.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Attended career fairs, networking events, and other recruiting activities to source potential leads.
- Maintained applicant tracking system records and updated candidate information as needed.
- Coordinated background checks and reference verifications for selected candidates.
Subject Matter Expert
NJM Insurance Group
Trenton, NJ
05.2022 - 08.2022
- Assisted in the training of new hire classes within the General Claims Department.
- Created job aides and training materials for both current and new hires within the General Claims Department.
- Reviewed records and metrics to understand company performance and better assist in the claims handling process.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assessed company operations for compliance within the claims handling process.
Property Damage Representative II
NJM Insurance Group
Hammonton, NJ
06.2019 - 05.2022
- Promoted from Property Damage Representative I to Property Damage Representative II in September of 2021.
- Mentored and trained new hires within the General Claims Department.
- Handled and oversaw constituent's claim from start to finish, which included the arranging of appraisals and the repair process, and processing payments to either repair facilities, policyholders, or lienholders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Updated and maintained databases with current information relevant to the handling of the claim.
Education
MBA - Human Resources
Lebanon Valley College
Annville, PA10-2023
Bachelor of Arts - Communication Studies
Stockton University
Galloway, NJ05-2019
Skills
- Coaching and mentoring
- Dispute resolution
- Disciplinary action management
- Recruitment and selection
- Industry awareness
- Stress tolerance
- Cross-functional collaboration
- Research proficiency
Affiliations
- Soroptimist International of Hammonton member.
Certification
- Completed course in Recognizing & Responding to Microaggressions.
- Completed course in the NJ Law Against Discrimination in the Workplace.
- Completed course in Understanding Implicit Bias.
- Title IX Decision-Maker & Investigating Basic Compliance certified.
Timeline
Employee & Labor Relations Specialist
Stockton University
07.2024 - Current
Talent Acquisition Specialist
Stockton University Polling Institute
08.2022 - 07.2024
Subject Matter Expert
NJM Insurance Group
05.2022 - 08.2022
Property Damage Representative II
NJM Insurance Group
06.2019 - 05.2022
MBA - Human Resources
Lebanon Valley College
Bachelor of Arts - Communication Studies
Stockton University
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