Katie Dailey
Dripping Springs,TX
Summary
Extremely motivated and passionate Hospice Liaison with over 6 years of experience that anticipates patient and community needs and understands expectations. Talented at establishing relationships within the community and able to assess new patients eligibility while providing superior support. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Partnership Development
Magnolia Hospice
02.2024 - Current
- Work with patients and their loved ones, physicians, nurses, hospital and long term care facility staff, doctor's offices and other community members to assist in learning about hospice and hospice services
- Excellent written and verbal communication skills
- Collaboratively developed new programs to promote the agencies positioning within the marketplace
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Assisted patients in achieving their end-of-life goals through personalized interventions and compassionate communication techniques.
- Enhanced the quality of end-of-life care for patients by collaborating with medical professionals and family members.
- Advised families on available financial assistance options, reducing the burden of healthcare costs during difficult times.
- Streamlined hospice admission processes, reducing wait times and increasing patient comfort during transitions.
- Developed strong relationships with healthcare providers, increasing referral rates for hospice services.
- Provided ongoing education to clinical staff, improving overall knowledge of best practices in hospice care.
- Conducted comprehensive assessments to determine appropriate levels of care for patients, ensuring optimal outcomes.
- Collaborated with community organizations to promote awareness of hospice benefits and services offered.
- Evaluated patient eligibility for hospice services using established criteria, ensuring timely access to needed resources.
Hospice Clinical Liaison
Sonder Hospice
08.2023 - 02.2024
- Increased patient satisfaction by effectively communicating with interdisciplinary teams and providing appropriate recommendations.
- Enhanced care coordination by collaborating with healthcare providers, patients, and families to develop comprehensive care plans.
- Streamlined the referral process for smoother patient transitions into post-acute care settings
- Promoted positive patient outcomes by identifying potential barriers to recovery and addressing them proactively with the treatment team.
- Enhanced the quality of end-of-life care for patients by collaborating with medical professionals and family members.
- Streamlined hospice admission processes, reducing wait times and increasing patient comfort during transitions.
- Educated families on hospice services and provided emotional support throughout the entire process.
- Conducted comprehensive assessments to determine appropriate levels of care for patients, ensuring optimal outcomes.
Community Liaison
Altus Hospice
01.2017 - 08.2023
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Comforted family members, offered attentive listening and high level of emotional support.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Created customized care plans, working with hospital/facility staff and families to assess and meet individual needs.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Established hospice care services for elderly and disabled patients.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Established and maintained positive relationships with referral sources within the community
- Educated patients, families, referral sources on the services to be provided
- Generated new accounts by implementing effective networking and content marketing strategies
- Actively engaged and educated potential customers to the benefits and appropriateness of care.
- Ensured the patient and his/her family has adequate knowledge and understanding of the hospice benefit, as appropriate.
- Networked with local organizations, leaders, and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Collaborated with local organizations to expand health services and resources.
- Self-motivated, with a strong sense of personal responsibility.
Director of Marketing
Cedar Bluff Assisted Living And Memory Care
08.2016 - 01.2017
- Led, directed and motivated others to innovate and excel.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Organized and executed robust, creative experiential marketing events.
- Assisted in resident admission process
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Built strong relationships with industry professionals and influencers.
Clinical Liaison/ Admissions Coordinator
Senior Care Centers
06.2015 - 08.2016
- Managed admissions processes for patients, promptly collecting and processing necessary documents.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Completed preliminary paperwork for incoming and outgoing patients.
- Excellent communication skills, both verbal and written.
- Collected data about patient care problems and prepared reports.
- Performed patient intake evaluations, admitting patients to the medical facility, tracking patient records and data, processing health insurance information, and collaborating with other staff to improve processes.
Education
Associate of Applied Science - Nursing
Angelo State University
San Angelo, TX05.2011
Skills
- Calm and Effective Under Pressure
- Caring and Empathetic
- Communicating to Patients and Families
- Patient Needs Assessment and Referral
- Knowledge of Community Services and Programs
- Building Rapport and Credibility
- Compassionate and Caring
- Complex Problem-Solving
- Interpersonal Communication Skills
- Hospice and Palliative Care
- Emotional and Social Support
Accomplishments
- Presidents Circle Top Performer 2018, 2019, 2020, 2021
- Collaborated with the teams of HCA Healthcare in the development of the End of Life Program where education was provided to physicians, nursing and leadership staff of end of life symptoms, expectations and treatment
Certification
- National Council of Certified Dementia Practitioners
- CPR- National CPR Foundation
References
Jennifer Prescott
Owner & COO
Blue Water Homecare and Hospice
660 S. Bagdad Rd., Suite 110, Leander, TX 78641
(919) 667-7823
Jen@bluewaterhomecare.com
Former Executive Director and colleague at Altus Hospice
Mary Patterson
Area Sales Manager
Altus Hospice (Care Hospice)
285 SE Inner Loop, Suite 102, Georgetown, TX 78626
(512) 586-8813
marypatterson@carehospice.com
Current manager at Altus Hospice
Heath Clark
Regional Sales Director- Texas
Care Hospice
500 Faulconer Drive, Suite 200, Charlottesville, VA, 22903
(979) 777-3128
heathclark@carehospice.com
Current regional sales director and former area sales manager
Ibrahim Mansour, MD
Team Health Hospitalist, Facility Medical Director at St. David's North Austin Medical Center
Team Health & HCA Healthcare
12221 North Mopac Expy., Austin, TX 78758
(718) 404-8040
ibrahim_mansour@teamhealth.com or ibrahimmansour@altushospice.com or imansour.md@gmail.com
Altus Hospice Medical Director
Timeline
Partnership Development
Magnolia Hospice
02.2024 - Current
Hospice Clinical Liaison
Sonder Hospice
08.2023 - 02.2024
Community Liaison
Altus Hospice
01.2017 - 08.2023
Director of Marketing
Cedar Bluff Assisted Living And Memory Care
08.2016 - 01.2017
Clinical Liaison/ Admissions Coordinator
Senior Care Centers
06.2015 - 08.2016
Associate of Applied Science - Nursing
Angelo State University
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