KATIE MAVERICK
Virginia Beach,VA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
12
12
years of professional experience
Work History
Merchandising Sales Associate
Lowes Home Improvement
Prince George, Vir
03.2020 - 05.2024
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Achieved cost-savings by developing functional solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Managed inventory and supplies to ensure materials were available when needed.
- Assigned as Point of Contact (person in charge/leadership role) numerous times while supervisor was out. Supervised team and ensured daily assignments/projects were completed correctly and in a timely manner. I also handled communication between the store manager and my supervisor during that time.
- Assisted with training new hires
FINANCIAL CRIMES SPECIALIST II
WELLS FARGO
07.2018 - 09.2019
- As a member of the Risk Operations and Fraud Prevention Service team, I assist to develop and provide secure and reliable prevention and investigation of claim services to protect Wells Fargo and their customers while working in a fast paced production oriented call center
- Utilization of several online computer systems and communication devices
- Proficient with Microsoft Office products and applications.
RANGE SAFETY OFFICER
SAFESIDE TACTICAL RANGE AND TRAINING
09.2017 - 09.2018
- Oversaw the lives and safety of others and property, facilitated education on proper fundamentals and weapons handling for staff and customers
- Incorporated mindset with proper shooting and weapon clearing techniques
- Diagnosed and secured weapon malfunctions
- Aligned customers with firearms best suited for their lifestyle and ability to appropriately handle
- Recruited and trained civilians on legalities and mindset understanding of conceal carry operations in public.
DEPUTY SHERIFF
ROANOKE COUNTY SHERIFFS DEPUTY
05.2016 - 12.2017
- Executed foot patrols within area of operations to ensure command and control
- In-process of inmates, transportation of incarcerated from several locations within and outside facility
- Investigation of incidents and crimes along with proper handling of evidence and chain of custody
- Utilization of judgement for arrests and testaments within the courtroom
- Advised shift lead of unauthorized activities and conduct throughout the inmates.
POLICE OFFICER
ROANOKE COUNTY POLICE DEPARTMENT
06.2012 - 05.2016
- Executed foot and roving patrols within area of operations to ensure command and control
- Initiated communications within the community and established a repor with the local populace
- Advised shift lead and fellow officers of situations and assisted fellow officers when necessary
- Enforced law and order through routine traffic stops, court testimonies, and criminal arrests
- Responded to emergencies both on and off duty and provide aid to fellow officers and civilians alike
- Search and seizure of personnel and property
- Interviews of suspected criminals, and witnesses
- Writing reports, and evidence gathering ensuring proper chain of custody and ensuring proper and truthful testimonies in court.
Education
Bachelors of Science in Nursing -
JEFFERSON COLLEGE OF HEALTH SCIENCES
ROANOKE, VA08.2009
Associates in Criminal Justice -
VIRGINIA WESTERN COMMUNITY COLLEGE
ROANOKE, VASkills
- Previously Certified Law Enforcement Officer
- Problem-solving skills
- Exceptional customer service
- Previously Certified Deputy Sheriff
- Product Sales
- Promotional support
- Sales Development
- Inventory Control
- Written and oral communication skills
- Superb time management
- Goal-Oriented
- Upselling
- Retail loss prevention
- Excellent communication skills
- Reliable and punctual
- Cash Register Operation
- Retail merchandising expertise
- Positive and professional
- Customer Service
- Store Opening and Closing
- Conflict Resolution
- Relationship selling
- Time Management
- POS System Operation
- Multi-tasking strength
- Merchandising understanding
- Merchandise Display
- Merchandising knowledge
- Display Setup
Leadership Experience
Assigned to train multiple new employees within different positions. Took initiative above other officers to ensure proper transportation to a medical treatment facility for an elderly female for mental evaluation. Executed lifesaving techniques and directed nursing staff in the life management and revitalization of a patient.
Communication Skills
Verbal and written communication through Microsoft applications, police radios, cell phones, and legal testimonies. Effective and proper communication with language barriers and high stress situations.
References
- CRAIG SHEETS, Roanoke County Communications Officer, 112 Cedar Ave, Vinton, VA, 24179, (540) 537-9863
- KAREN OBENCHAIN, Retired, 912 Gates Lane, Vinton, VA, 24179, (540) 529-2419
- ELAINA HUCKABEE, Lowes Home Improvement Corporate, 21308 Robertson Ave, South Chesterfield, VA 23803, (804) 895-8451
Timeline
Merchandising Sales Associate
Lowes Home Improvement
03.2020 - 05.2024
FINANCIAL CRIMES SPECIALIST II
WELLS FARGO
07.2018 - 09.2019
RANGE SAFETY OFFICER
SAFESIDE TACTICAL RANGE AND TRAINING
09.2017 - 09.2018
DEPUTY SHERIFF
ROANOKE COUNTY SHERIFFS DEPUTY
05.2016 - 12.2017
POLICE OFFICER
ROANOKE COUNTY POLICE DEPARTMENT
06.2012 - 05.2016
Bachelors of Science in Nursing -
JEFFERSON COLLEGE OF HEALTH SCIENCES
Associates in Criminal Justice -
VIRGINIA WESTERN COMMUNITY COLLEGE