Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Davis

Emmitsburg

Summary

Experienced professional in Human Resources and Banking with a strong foundation. Known for reliability, adaptability, and a focus on fostering teamwork, communication, and problem-solving skills. Eager to reenter the workforce and contribute positively to a dynamic work environment.

Overview

8
8
years of professional experience

Work History

Human Resources Specialist

W.F. Delauter and Son, Inc.
10.2021 - 05.2024
  • Performed all human resources and payroll duties for a company with 80 full-time employees.
  • Demonstrated ability to handle sensitive information with discretion and integrity.
  • Demonstrated excellent written and verbal communication skills with employees, candidates, and numerous individuals outside of the company. Represented the company in a professional manner at all times.
  • Responded to written, verbal, and telephone inquiries from employees and candidates to provide accurate benefits information and address any concerns.
  • Coordinated with a third-party administrator to assist employees with applying for and questions about benefits and insurance.
  • Managed all phases of recruitment, including posting vacant positions, reviewing applications, and interviewing candidates. Had an average of five open positions at a time.
  • Built strong professional relationships with all co-workers. Listened to their concerns and gathered honest feedback and implemented relevant recommendations to increase employee retention and promote effective teamwork.
  • Researched and collected salary data for the construction industry. Used the data to develop reports and created standardized pay scales which were implemented for current and new hires.
  • Excellent proficiency with Microsoft Excel, Word, and Outlook to update, maintain, and track employee and candidate information. Used Excel daily to track benefits and created spreadsheets to track employee payroll deductions.
  • Reviewed and edited company handbook to ensure compliance with state and federal employment laws and regulations.
  • Completed bi-weekly payroll processing accurately and timely while addressing any other employee issues that arose during that time.

Branch Banker, Sr.

PNC Bank
08.2017 - 10.2021
  • Applied product and procedural knowledge to identify, mitigate, and solve customer problems effectively to establish customer loyalty.
  • Provided exceptional customer service during telephone inquiries and in-person appointments. Received several incentive awards for excellence in customer service.
  • Responded to written and telephone inquiries regarding customer concerns and requests in a timely and effective manner.
  • Maintained confidentiality of bank records and client information.
  • Submitted wire transfer requests for clients. Identified fraudulent requests and mitigated risk while escalating issues as appropriate, according to bank policies and procedures.
  • Assisted co-workers with customer questions and concerns and handled escalated issues with polite service, knowledgeable support, and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Used Microsoft Word, Excel, and Outlook on a daily basis to update, track, and maintain information.

Branch Sales & Service Representative

PNC Bank
03.2017 - 08.2017
  • Nurtured connections with established customers to identify new needs, match offerings, and promote sales.
  • Set up accounts, services, and contracts for customers.
  • Responded to written, telephone, and in-person inquiries about accounts and services and provided appropriate solutions in a timely manner.
  • Maintained confidentiality of bank records and client information.
  • Provided excellent customer service and promoted to Branch Banker, Sr. after 5 months in this role.

Bank Teller

PNC Bank
11.2016 - 03.2017
  • Handled cash transactions, balanced cash drawers, processed loan payments, and issued cashier's checks in accordance with company policies and procedures.
  • Performed basic administrative tasks such as answering incoming phone calls, inquiries, and emails in a timely manner and escalating issues as appropriate.
  • Maintained confidentiality of bank records and client information.
  • Provided excellent customer service and promoted to Branch Sales & Service Representative after 4 months in this role.

Education

Bachelor's Degree - Business Administration and Economics

McDaniel College
Westminster, MD
05.2016

Skills

  • Expertise in Microsoft Office applications
  • Customer service excellence
  • Fraud detection strategies
  • Commitment to ethical practices
  • Collaborative problem-solver
  • Strong verbal and written communication

Timeline

Human Resources Specialist

W.F. Delauter and Son, Inc.
10.2021 - 05.2024

Branch Banker, Sr.

PNC Bank
08.2017 - 10.2021

Branch Sales & Service Representative

PNC Bank
03.2017 - 08.2017

Bank Teller

PNC Bank
11.2016 - 03.2017

Bachelor's Degree - Business Administration and Economics

McDaniel College

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