Katie Davis
Cypress
Summary
Detail-oriented Operations Manager with a strong focus on performance improvement and inventory management. Proven ability to streamline operations and enhance customer satisfaction through effective team coordination and strategic direction.
Overview
18
18
years of professional experience
Work History
Physicians Lounge Assistant
Morrison Healthcare Food Services
Cypress, TX
08.2022 - Current
- Restocking food, beverages, coffee, and snacks.
- Keeping the lounge clean and organized.
- Monitoring inventory and ordering supplies as needed.
- Setting up meals for physicians and special events.
- Ensuring refrigerators, coffee machines, and other equipment are clean and functioning.
- Greeting physicians and responding to requests in a professional, customer-service-oriented manner.
- Coordinating with dietary services, environmental services, and other hospital departments.
- Maintaining food safety and sanitation standards.
- Administrative tasks such as answering phones, receiving deliveries, and documenting inventory.
- Handle special requests and resolve complaints
Operations Manager
Emerald Pools Inc.
Sugar Land, TX
11.2008 - 06.2021
- Spearheaded business operations, ensuring projects were completed within requirements, budgets, quality, and requirements.
- Procured approvals for permits HOA approvals while conducting daily inspections to promote a safe environment for staff.
- Advocated compliance with policies, regulations, and procedures to boost operational efficiency and warehouse operations.
- Efficiently followed through the completion of contractual agreements for construction site and city department projects.
- Provided comprehensive support with project preparation by handling sales and equipment orders for jobs and office supplies.
- Managed payroll for the workforce, collected payments, streamlined effective scheduling and allocation for job orders.
- Carried out deposits, mail management, addendums, surveys, filing, documentation, and final client walk-throughs.
- Coordinate construction operations and communicate scheduled activities, promoting workflow and operation efficiency.
- Consult with customers, conduct walkthrough on each phase, and educate on procedures, repairs, and construction.
- Handle change orders on additional work requested by clients while ensuring contractual alignments are followed through.
- Ensure construction and warranty work orders are complete in a timely manner through proper delegation and scheduling.
- Effectively coach, train, mentor, and develop team members to monitor and promote team performance constantly.
- Innovatively implement processes and drive productivity improvement by meticulously reviewing operational inefficiencies.
- Drove customer service and performance improvement initiatives to bolster customer experience and satisfaction.
Education
High School Diploma -
Whitmer High School
Toledo, OHSkills
Operations & Warehouse Management Warehouse Operations Revenue Management Performance Improvement Inventory Management Strategic Direction Shipping, Receiving, & Loading Operations Customer Service Excellence Purchase Orders/Order Management Service Levels, Delivery, & Goals Employee Engagement & Employee Relations Coaching, Training, & Mentoring Safety & Security Policies Human Resources & Cost Reduction Initiatives Solutions Implementation Government Regulations Compliance Expense Analysis Product & Strategy Development Documentation
Timeline
Physicians Lounge Assistant
Morrison Healthcare Food Services
08.2022 - Current
Operations Manager
Emerald Pools Inc.
11.2008 - 06.2021
High School Diploma -
Whitmer High School