Katie Day
Greer,SC
Summary
Creative management and staffing professional demonstrating more than 13 years of experience supporting client operations through account management, client relations, workforce recruitment, strategic planning, and internal training.
Overview
17
17
years of professional experience
Work History
Sr. Account Manager/Associate Team Manager
Aya Healthcare
San Diego, CA (Remote)
09.2021 - Current
- Managing, cultivating, and nurturing multiple MSP & direct healthcare accounts
- Oversees and mentors a team of Account Managers to drive collective success
- Conducts regular and quarterly meetings with clients to review performance metrics, progress, and future goals
- Generates and tracks daily fulfillment reports, evaluate contract terms, analyze metrics, and conducts forecasting to define overarching sales strategies based on market indicators
- Coordinates daily with Recruitment, Credentialing, Clinical and Staffing teams to identify and manage 2k gig workers to support our acute, long term care, and allied clients
- Collaborates with vendors/agencies to optimize talent acquisition from diverse sources based on quantity and quality
- Serve as a primary point of escalation for account related issues or when training opportunities arise for my direct reports
- Collaborates in weekly team meetings with senior account managers to exchange best practices
- Establishing and implementing new account management processes and procedures for both new and existing account managers
Client Relations & Account Manager
HKA Enterprises
Duncan (Remote), SC
08.2011 - 09.2021
- Managed 11 accounts and track an average of 130 recruiting orders in the Architecture & Engineering sector of the staffing industry
- Partnered with client’s hiring managers to anticipate, as well as meet, their evolving staffing objectives by collaborating with recruitment personnel
- Trained recruiting teams on client specific hiring processes and their respective virtual management systems
- Other duties consisted of RFI’s, RFQ’s, contract negotiation, completion of licenses and certifications for our federal client, the TN Visa process, AgileOne System Configuration, as well as maintaining contractual compliance items for all assigned clients
- Strategized Business Development for the Architecture & Engineering vertical
Recruiting Team Lead
HKA Enterprises
Duncan, SC
08.2015 - 06.2019
- Spearheaded recruiting processes and ensured metrics were being met and tracked through effective use of the ATS technology
- Conducted interviews, orchestrated employment tests for candidate assessments, and provided follow up to hiring managers and candidates being considered
- Supported and staffed requisitions in the engineering, shipbuilding, light industrial, heavy industrial (operations & maintenance), and nuclear industries.
Employee Services Manager
HKA Enterprises
Duncan, SC
08.2011 - 08.2015
- Recruited, interviewed, selected, and managed an average of 8 employees
- Duties consisted of time approval, mentoring, task delegation, daily reporting, and performance evaluations
- Assisted in the implementation of a payroll and applicant tracking system software, made vendor selections, and approved vendor invoices
- My department and I were responsible for completing all facets of HR for field employees including employee onboarding in all 50 states, backgrounds screens, drug screens, employee counseling, terminations, and unemployment claims while adhering to federal, local, and state laws/policies
- Coordinated with our Accounting/Payroll department to ensure a timely and accurate weekly payroll and billing distribution.
Internship / Legal Assistant
The Justice Building / Steve Hisker Law Firm
08.2010 - 05.2011
- Responsibilities included preparing the attorneys to efficiently present cases in court by the collection of discovery and organizing pertinent information related to cases, drafting of legal documents, requesting of motions, attendance of custodial and child abuse hearings, the submittal of drafted documents to the clerk of court in the 13th Judicial Circuit, jury selection via Voir dire, and invoicing billable hours to the state for hours spent working on appointed clients.
Branch Manager
The Money Store
Piedmont, SC
09.2007 - 04.2009
- Duties included P&L responsibility, oversight of two employees, distribution of small loans, conducted audits of 7 stores, mastered financial audits administered by the state, engaged in marketing practices on a daily basis, and maintained a strong customer base while increasing revenue
- Accomplishments: Received two promotions and two awards for managing the store with the highest revenue and volume in the district.
Education
Bachelor of Science - Psychology
Limestone University
05.2021
Associates Degree - Administrative Office Technology/Paralegal
Spartanburg Technical College
01.2011
Skills
- Employee & Client Relations
- Staff Management
- Vendor Management
- Territory Management
- Analytical Reasoning
- Training & Development
- Employee Mentoring
- Learning Agility
- Drive & Influence
- Records Management
- Advanced Microsoft Office 365
- Adobe
- OneNote
- Microsoft Teams
- Various Applicant Tracking Systems including Avionte & Adapt
- Recruiting Tools including CareerBuilder, Indeed, LinkedIn, Monster, RoadTechs, etc
- Multiple VMS Platforms including SAP Fieldglass, AccelerationVMS, ZeroChaos, IQ Navigator, Aliius, eVolution, Nova, etc
Timeline
Sr. Account Manager/Associate Team Manager
Aya Healthcare
09.2021 - Current
Recruiting Team Lead
HKA Enterprises
08.2015 - 06.2019
Client Relations & Account Manager
HKA Enterprises
08.2011 - 09.2021
Employee Services Manager
HKA Enterprises
08.2011 - 08.2015
Internship / Legal Assistant
The Justice Building / Steve Hisker Law Firm
08.2010 - 05.2011
Branch Manager
The Money Store
09.2007 - 04.2009
Bachelor of Science - Psychology
Limestone University
Associates Degree - Administrative Office Technology/Paralegal
Spartanburg Technical College
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