Katie DeLage

Built strong client relationships through personalized service, and reliable follow-up

Thoroughly planned, budgeted, and facilitated high-volume community events, parties, sponsorships, and fundraisers

Skilled in generating new business through social media marketing, cold outreach, and warm referrals

Managed multiple time-sensitive priorities and problem-solved while keeping client satisfaction high

Comfortable analyzing details to spot opportunities, and improve customer experience

Helped recruit and onboard new team members, created training guides, systems and program courses for agents, facilitated agent onboarding and training, coached team members to improve performance, boost confidence, and hit service goals, and maintained regular communication with other office management to monitor sales, financials, and performance metrics

Executed bartending, bar back, and waitressing/ food runner responsibilities with an emphasis on bar service: Cultivated rapport with customers, managed opening and closing procedures, demonstrated knowledge of drink recipes and pricing, worked high volume/ fast paced shifts and events (poker run, steak night, parties, bands) stocked supplies, maintained cleanliness, adhered to sanitation, safety, and legal protocols, including ID checks and responsible serving practices, communicated effectively with kitchen staff and ensured prompt and friendly service in a fast-paced environment

• 2013-2019: 1099 Event Bartender- weddings, Saints & Pelicans games, concerts, shows, events
• 2016-2017: Cocktail waitress at The Penthouse Club, New Orleans (727 Iberville St., New Orleans)
• 2016: Bartender at Old Nola Cookery (205 Bourbon St., New Orleans)
• 2015-2016: Cocktail Waitress - First 3 months, then promoted to VIP Sales Hostess at Babes Nola (433 Bourbon St., New Orleans)
• 2013-2015: Server and bartender at Camellia Cafe (Slidell) ; fill-in server at Speckled T's, sister restaurant