Summary
Overview
Work History
Education
Skills
Timeline
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Katie Delaney

Elkins,AR

Summary

Proven leader in sales and customer service at Tyson Fresh Meats, adept in negotiation and sales presentations. Excelled in enhancing team productivity and customer retention, achieving significant sales growth. Skilled in mentoring and developing key account strategies, with a track record of fostering strong client relationships and driving continuous improvement in training programs.

Overview

14
14
years of professional experience

Work History

Sr Sales Specialist

Tyson Fresh Meats
03.2021 - 09.2024
  • Spearheaded initiatives to streamline internal communication channels within the sales team, improving overall productivity.
  • Achieved consistent sales growth by staying current on industry developments and adjusting strategies accordingly.
  • Developed strong rapport with clients, resulting in increased repeat business and referrals.
  • Negotiated and closed complex deals, ensuring alignment with both company objectives and client needs.
  • Mentored junior sales staff, sharing best practices for lead generation, prospecting, and closing techniques.

Customer Service Manager

Tyson Fresh Meats
09.2018 - 03.2021
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

Training Specialist

CenturyLink
06.2010 - 09.2018
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Assessed additional needs based on training progress and collaborated with management to meet requirements.
  • Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
  • Created a positive learning environment by incorporating adult learning principles into all instructional designs.

Education

Associate of Science - Business Management

Western Iowa Tech Community College
Sioux City, IA

Skills

Negotiation expertise

Sales Presentations

Solution selling

Sales process optimization

Key Account Management

Customer Retention

Timeline

Sr Sales Specialist

Tyson Fresh Meats
03.2021 - 09.2024

Customer Service Manager

Tyson Fresh Meats
09.2018 - 03.2021

Training Specialist

CenturyLink
06.2010 - 09.2018

Associate of Science - Business Management

Western Iowa Tech Community College

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Katie Delaney