Katie Del Angel
Newton,NC
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. I enjoy moving around and learning new aspects of a job, trying to help out in any position within my current job to be able to expand knowledge base
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Affordable Dentures & Implants
11.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments, made appointments over phone, in person, and via computer for guests and provided confirmation information.
- Maintained cleanliness and organization of front desk area.
- Performed basic daily bookkeeping tasks.
- I also did chair side dental assisting when assistant was needed
Dental Assistant
Aspen Dental
05.2022 - 10.2023
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sterilized rooms and prepped equipment and instruments for 8-12 procedures daily
Wendy's Crew Member
Wendy's
08.2023 - Current
- work at Wendy's part time three to four days weekly
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
ER CLERK
IREDELL MEMORIAL HOSPITAL
10.2021 - 08.2022
- As a 3rd shift ER clerk I was responsible for registering patients in triage as well as in back when they arrived by ems or police escort, I'm responsible for updating their files and medical records running insurance as needed, I'm responsible for changing their record if a patient is to be admitted to the hospital I put in what bed, floor, and room they are to be moved to as well as the diagnosis as to why they are being admitted
- I'm in charge of whatever the doctors need as far as calling on call Doctors for consults, I also call other hospitals to schedule transfers for patients when needed i file and maintain all patients records while on my shift and file them accordingly
- Used electronic systems to enter provider orders and retrieve test results
- Prepared and processed patient referrals and transfer requests
- Managed office bookkeeping with insurance billing and patient payments
- Organized and maintained patient chart filing system to promote quick data finding for staff
General manager
U-Haul Moving and Storage
01.2019 - 10.2022
- Customer service representative, renting and returning U-Haul equipment and managed store alone
- Managed U-Haul Department
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Assisted in recruiting, hiring and training of team members
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Customer Service Representative
Teletech
11.2017 - 02.2019
- Answered 50-100 inbound calls daily for United Health Care
- Mostly dealt with customers dealing with medical insurance questions, copays, and deductible's
- Also helped find new Doctors for customers and helped schedule appointments.
Customer Service Representative
AT&T
02.2013 - 08.2015
- Answered inbound calls for AT&T
- Handled accounts for new and existing customers handled sales for all att services
HR Coordinator/Administrative Assistant
Tri Tech Mechanical
02.2006 - 03.2009
- As a HR coordinator I would review applications schedule drug screenings for new employees, handled onboarding procedures handled benefits and also help when needed with payroll
- Devised hiring and recruitment policies for 38-employee company
Education
High school or equivalent - undefined
Catawba Valley Community College
Hickory, NC10.2009
Skills
- Medical scheduling
- Triage (1 year)
- Computer operation
- Insurance verification
- Hospital experience
- Data entry
- Office manager experience
- Front desk (5 years)
- Clerical experience
- Customer service
- Office experience (5 years)
- Dental Assisting
Certification
Human Resources Management, Present
Assessments
- Attention to detail, Proficient, 07/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- HR: Compensation & benefits, Proficient, 04/01/23, Knowledge of compensation and benefits programs
- Customer service, Proficient, 12/01/20, Identifying and resolving common customer issues
- Working with MS Word documents, Proficient, 07/01/21, Knowledge of various Microsoft Word features, functions, and techniques
- Mechanical knowledge, Proficient, 10/01/21, Understanding and applying mechanical concepts and processes
- Work style: Reliability, Proficient, 03/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Protecting patient privacy, Proficient, 04/01/23, Understanding privacy rules and regulations associated with patient records
- Administrative assistant/receptionist, Proficient, 03/01/22, Using basic scheduling and organizational skills in an office setting
- Medical terminology, Proficient, 07/01/24, Understanding and using medical terminology
- Managing accounts in QuickBooks, Proficient, 08/01/24, Using QuickBooks software to manage business financials
- Data entry: Attention to detail, Proficient, 04/01/22, Maintaining data integrity by detecting errors
- Customer focus & orientation, Proficient, 08/01/21, Responding to customer situations with sensitivity
- Scheduling, Proficient, 12/01/22, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Supervisory skills: Motivating & assessing employees, Proficient, 11/01/23, Motivating others to achieve objectives and identifying improvements or corrective actions
- Basic computer skills, Proficient, 11/01/23, Performing basic computer operations and troubleshooting common problems
- Work style: Professionalism, Proficient, 12/01/22, Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Office manager, Proficient, 03/01/23, Scheduling and budgeting
Personal Information
Relocation: Anywhere
Timeline
Front Desk Associate
Affordable Dentures & Implants
11.2023 - Current
Wendy's Crew Member
Wendy's
08.2023 - Current
Dental Assistant
Aspen Dental
05.2022 - 10.2023
ER CLERK
IREDELL MEMORIAL HOSPITAL
10.2021 - 08.2022
General manager
U-Haul Moving and Storage
01.2019 - 10.2022
Customer Service Representative
Teletech
11.2017 - 02.2019
Customer Service Representative
AT&T
02.2013 - 08.2015
HR Coordinator/Administrative Assistant
Tri Tech Mechanical
02.2006 - 03.2009
High school or equivalent - undefined
Catawba Valley Community College
Human Resources Management, Present
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