Katie Delich

Assisting in scheduling patients, light desk work, helping the CNA's and nurses in any way I can within the NICU.

• Enhanced children''s emotional well-being by providing attentive care and nurturing in a safe environment.
• Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.

• Strong compassionate communicator with patients while conducting basic medical histories and evaluations with new patients to gather baseline data for nursing staff evaluation.
• Checked patient vitals such as temperature, blood pressure, and performed Covid tests.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Administrative work with pulling/filing patient charts, calling in prescriptions to pharmacy, scanning documents, sending refurrals, answering phones etc.

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Coordinated work logs, and managed maintenance employees to specific job sites.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.