Katie DeLucca
North Port
Summary
Detail-oriented Business Operations and Administrative Professional with nearly 20 years of experience in coordinating operational processes, procurement, and financial administration. Expertise in enhancing organizational efficiency through analytical thinking and collaboration. Skilled in building relationships across all levels while supporting executive leadership and managing multiple priorities. Focused on improving processes and workflows to drive operational success and enhance customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Benefit Coordinator I
Sarasota Memorial Health Care System
Venice, FL
09.2024 - Current
- Analyze financial documentation to determine eligibility for financial assistance programs, Medicaid, disability resources, and other funding opportunities while ensuring compliance with organizational policies and regulatory requirements.
- Coordinate complex financial and administrative processes supporting patients, providers, and multiple internal departments within a high-volume healthcare system.
- Partnered with registration, billing, insurance, and clinical departments to resolve complex account issues and provide timely solutions, enhancing overall workflow efficiency.
- Maintained accurate financial documentation, electronic records, and confidential case files, consistently meeting productivity and quality standards.
- Educate patients regarding financial responsibility, payment options, and available assistance programs through compassionate, solution-focused communication.
- Build collaborative relationships across departments while adapting to evolving policies, procedures, and organizational priorities.
- Gained recognition for professionalism, adaptability, and proactive problem-solving, contributing to team success.
Billing Representative / Team Lead
Preferred Billing Associates
North Port, FL
07.2022 - 08.2023
- Coordinated billing operations for multiple physician practices, managing payment posting, insurance verification, appeals, and claims follow-up to ensure timely revenue collection.
- Identified billing trends, process inefficiencies, and claim discrepancies, recommending improvements that reduced denials and improved workflow efficiency.
- Identified billing trends and process inefficiencies, recommending improvements that minimized claim denials and streamlined workflow.
- Collaborated with multiple practices to resolve complex account issues, ensuring exceptional customer service and satisfaction.
- Successfully balanced competing priorities within a fast-paced, deadline-driven environment while maintaining a high level of accuracy.
- Maintained accurate records of transactions using billing software systems.
- Processed billing inquiries and resolved customer issues to enhance satisfaction.
Manager of Operations
Diversified Materials Specialist, Inc.
Venice, FL
01.2019 - 01.2022
- Partnered directly with company ownership, the President, and CFO to support daily operational planning, procurement strategies, production priorities, and organizational objectives.
- Oversaw daily operations for approximately 30 employees across production, inventory, and shipping while promoting accountability, communication, and operational efficiency.
- Directed procurement activities by reviewing project specifications, negotiating vendor pricing, approving raw material purchases, and balancing profitability with production requirements.
- Coordinated production schedules, inventory planning, freight logistics, and material availability to keep projects on schedule and meet customer commitments.
- Proactively identified production bottlenecks, supply chain disruptions, and shipping challenges, implementing practical solutions that minimized delays and maintained workflow continuity.
- Analyzed production reports and operational data using Microsoft Excel to track project progress, identify trends, and inform business decisions.
- Collaborated across departments to improve communication, establish operational procedures, and create efficient workflows that supported business growth.
- Served as the primary point of coordination for complex customer escalations involving production quality, damaged products, shipping discrepancies, and delivery concerns.
- Developed vendor partnerships through pricing negotiations and strategic purchasing decisions that enhanced operational efficiency and supported project profitability.
- Streamlined operational workflows to enhance efficiency across multiple departments.
- Developed and implemented process improvement strategies, reducing waste and optimizing resource allocation.
Surgical Coordinator / Medical Secretary
Gulfcoast Urology (21st Century Oncology)
Port Charlotte, FL
08.2006 - 01.2019
- Coordinated physician schedules, surgeries, hospital procedures, diagnostic testing, and insurance authorizations to optimize patient flow and enhance communication within a busy specialty practice.
- Coordinated physician schedules, surgeries, hospital procedures, diagnostic testing, insurance authorizations, and patient communications within a busy specialty practice.
- Maintained confidential medical records, collected patient payments, and verified insurance benefits to ensure compliance and accuracy in documentation.
- Assisted in daily office operations, delivering exceptional customer service and supporting smooth clinical workflows.
- Coordinated surgical schedules to optimize resource allocation and patient flow.
- Communicated effectively with medical staff and patients to ensure seamless pre-operative preparation.
Education
High School Diploma -
North Fort Myers High School
North Fort MyersSkills
- Business Operations
- Operational Coordination
- Process Improvement
- Administrative Management
- Project Coordination
- Workflow Optimization
- Financial Administration
- Procurement
- Vendor Negotiations
- Budget Awareness
- Financial Documentation
- Revenue Cycle
- Purchasing
- Leadership & Collaboration
- Cross-Functional Communication
- Customer Relations
- Executive Support
- Team Collaboration
- Problem Solving
- Conflict Resolution
- Technology
- Microsoft Excel
- Microsoft Office Suite
- Outlook
- Teams
- EHR Systems
- Data Management
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
- Adobe Acrobat
- EHR systems expertise
Certification
Certified Healthcare Access Associate (CHAA)
CAREER HIGHLIGHTS
- Nearly 20 years of progressive experience in business operations, healthcare administration, manufacturing, and financial services.
- Trusted partner to executive leadership, collaborating directly with company ownership, the President, and CFO to support operational and financial objectives.
- Extensive experience coordinating procurement, vendor negotiations, production planning, financial processes, documentation, and customer relations.
- Recognized for improving workflows, solving operational challenges, and bringing organization to complex business processes.
- Proven ability to balance customer needs, organizational priorities, and financial objectives while maintaining professionalism and accountability.
- Collaborative leader known for building strong working relationships across departments and approaching challenges with a solutions-focused mindset.
Timeline
Patient Benefit Coordinator I
Sarasota Memorial Health Care System
09.2024 - Current
Billing Representative / Team Lead
Preferred Billing Associates
07.2022 - 08.2023
Manager of Operations
Diversified Materials Specialist, Inc.
01.2019 - 01.2022
Surgical Coordinator / Medical Secretary
Gulfcoast Urology (21st Century Oncology)
08.2006 - 01.2019
High School Diploma -
North Fort Myers High School