Katie Demers
Hudson,NH
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in Software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Administrative Education Manager
ConvenientMD Urgent Care
01.2023 - Current
- Enhanced curriculum quality by implementing innovative teaching strategies and educational technologies.
- Increased Medical Receptionist engagement by developing creative teaching techniques tailored to diverse learning styles.
- Promoted professional development for Medical Receptionist and Administrative Educator, resulting in improved teaching practices and increased success rates.
- Implemented data-driven assessment methods to track student progress and inform instructional decisions.
- Mentored new educators, providing guidance on best practices in classroom management and instructional techniques.
- Championed professional learning communities among faculty members, encouraging collaboration and sharing of best practices for student success.
- Facilitated staff meetings focused on analyzing student data and identifying strategies for continuous improvement in teaching practices.
- Streamlined onboarding processes by creating and implementing comprehensive checklists for new hires.
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
Regional Administrative Lead Supervisor
ConvenientMD Urgent Care
06.2021 - 01.2023
- Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Enhanced team productivity through effective delegation of tasks and close monitoring of progress.
- Coordinated team schedules to ensure adequate coverage during peak times and vacation periods.
- Mentored junior staff members, providing guidance on best practices and professional growth opportunities.
- Collaborated with management to establish performance metrics for the team, monitoring progress towards goals regularly.
- Assisted with recruiting efforts by screening applicants and conducting preliminary interviews.
- Implemented training programs for new hires to ensure a smooth onboarding experience.
Medical Receptionist
ConvenientMD Urgent Care
03.2016 - 03.2019
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Participated in ongoing professional development opportunities to stay current with industry trends and enhance job performance.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained payments from patients and scanned identification and insurance cards.
Regional Administrative Lead
ConvenientMD Urgent Care
03.2019 - 06.2021
- Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Enhanced team productivity through effective delegation of tasks and close monitoring of progress.
- Developed strong working relationships with internal and external stakeholders, fostering a positive work environment.
- Reduced errors in documentation by implementing meticulous proofreading and quality control measures.
Medical Receptionist/Medical Assistant
ConvenientMD Urgent Care
01.2013 - 03.2014
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Receptionist
Shawsheen Medical Associates
03.2012 - 09.2013
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Admissions Representative
Elliot Hospital And Health System
03.2008 - 05.2009
- Enhanced patient experience by providing compassionate assistance throughout the admissions process.
- Improved accuracy in documentation by diligently reviewing and verifying patient insurance information, demographics, and medical history.
- Managed high call volumes to schedule appointments, verify insurance coverage, and address patient inquiries professionally.
- Boosted overall efficiency by training new Admissions Coordinators on hospital policies, procedures, and best practices.
- Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.
- Efficiently resolved billing discrepancies by collaborating with finance department to review charges and make necessary adjustments.
- Completed preliminary paperwork for incoming and outgoing patients.
- Assisted in patient admission process based on federal and state laws.
Education
Medical Assisting
Hesser College
Salem, NHCertification - Phlebotomy
American Red Cross
Portsmouth, NH01.2012
Skills
- Decision Making
- Performance Assessment
- Instructional Design
- Organizational Skills
- Staff Development
- Time Management
- Policy Implementation
- Multitasking
Timeline
Administrative Education Manager
ConvenientMD Urgent Care
01.2023 - Current
Regional Administrative Lead Supervisor
ConvenientMD Urgent Care
06.2021 - 01.2023
Regional Administrative Lead
ConvenientMD Urgent Care
03.2019 - 06.2021
Medical Receptionist
ConvenientMD Urgent Care
03.2016 - 03.2019
Medical Receptionist/Medical Assistant
ConvenientMD Urgent Care
01.2013 - 03.2014
Medical Receptionist
Shawsheen Medical Associates
03.2012 - 09.2013
Admissions Representative
Elliot Hospital And Health System
03.2008 - 05.2009
Medical Assisting
Hesser College
Certification - Phlebotomy
American Red Cross
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