Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Dennis

Twin Lakes

Summary

Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.

Overview

21
21
years of professional experience

Work History

Data Analyst 1

Measurabl
03.2022 - Current
  • Data Quality Maintenance on water, fuel, and electric meters, resolving data gaps, overlaps, anomalies, and duplicates
  • Jira Ticket resolution maintaining a 1 day response time to all customer needs
  • Daily batch submission to third party ensuring accounts are enrolled, delivered and accurate
  • Ticket creation and maintenance to third party vendors to ensure data accuracy, troubleshoot, and resolve data integrity issues
  • Work alongside sales and customer success managers to mitigate churn and create processes to help support customers through GRESB and other report filings
  • Navigate Energy Star Portfolio Manager to ensure meters are setup effectively and seamlessly
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.

Associate Banker

Chase Bank
02.2021 - 03.2022
  • Perform Business Transactions and Account Maintenance
  • Prospecting and securing new business as well as managing established accounts
  • Communicate Disclosures and Compliance
  • Highly effective at strategic questioning, uncovering customer needs, and closing skills
  • Consistently met and exceeded established sales goals
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.

Site Director

Grace Lutheran Child Development Center
01.2018 - 02.2021
  • Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
  • Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
  • Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
  • Successfully managed several projects from inception through completion demonstrating strong project management skills.
  • Cultivated a culture of excellence by setting clear expectations for team members while providing support for their professional development goals.
  • Established strong relationships with clients, fostering long-term partnerships and repeat business.
  • Oversaw financial management activities including budgeting, forecasting, and expense tracking to ensure fiscal responsibility.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.

Assistant Director and Lead Teacher

Grace Lutheran Child Development Center
03.2011 - 02.2018
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Mentored new teachers through observation, feedback, and professional development opportunities.
  • Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
  • Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
  • Developed strong relationships with community partners to enhance educational opportunities for students.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

Vault Teller

JP Morgan Chase
06.2008 - 03.2011
  • Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Properly processed deposits, withdrawals and payments for customers daily.
  • Maintained a reliable and up-to-date knowledge of compliance regulations and cash handling best practices by participating in ongoing professional development opportunities.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
  • Enhanced cash management efficiency by implementing streamlined vault processes and procedures.

Reservation Specialist/Dispatcher

Central Limousine
01.2007 - 06.2008
  • Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
  • Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
  • Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
  • Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
  • Handled billing information over phone.
  • Provided customers with information about availability and pricing.
  • Maintained strong relationships with clients, ensuring repeat business and loyalty.

Restaurant Reservations and Room Service

Grand Geneva Resort and Spa
06.2004 - 01.2007
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
  • Supported colleagues during high-volume periods by stepping in and helping with tasks outside the scope of room service responsibilities when necessary.
  • Handled guest complaints professionally, resolving issues quickly and efficiently to maintain satisfaction levels.
  • Restocked supplies to keep team efficient and ready for guests' orders.
  • Ensured timely delivery of all room service orders, prioritizing tasks to maximize guest satisfaction.

Education

Administration Credential - Administration

UW Milwaukee
Milwaukee, WI
08.2025

Early Childhood Education - Early Childhood Education

Northeast Wisconsin Technical College
Green Bay, WI
01.2016

Business Administration - Business Administration

Milwaukee Area Technical College
Milwaukee, WI
01.2008

Skills

  • Data visualization and presentations
  • Data analysis
  • Excel functions
  • Data cleaning
  • Attention to detail
  • Report preparation
  • Strong work ethic
  • Data operations
  • Customer service
  • Data entry

Timeline

Data Analyst 1

Measurabl
03.2022 - Current

Associate Banker

Chase Bank
02.2021 - 03.2022

Site Director

Grace Lutheran Child Development Center
01.2018 - 02.2021

Assistant Director and Lead Teacher

Grace Lutheran Child Development Center
03.2011 - 02.2018

Vault Teller

JP Morgan Chase
06.2008 - 03.2011

Reservation Specialist/Dispatcher

Central Limousine
01.2007 - 06.2008

Restaurant Reservations and Room Service

Grand Geneva Resort and Spa
06.2004 - 01.2007

Early Childhood Education - Early Childhood Education

Northeast Wisconsin Technical College

Business Administration - Business Administration

Milwaukee Area Technical College

Administration Credential - Administration

UW Milwaukee

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