Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Katie D'Hont

Rapid City,SD

Summary

Dynamic leader with proven expertise in operations management and team building, honed at Independent Ale House. Excelled in streamlining processes and enhancing customer relations, significantly boosting efficiency and patron loyalty. Skilled in inventory control and staff development, fostering a positive and productive work environment. Demonstrates exceptional multitasking and problem resolution abilities. Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

19
19
years of professional experience

Work History

General Manager

Independent Ale House
09.2011 - 10.2024
  • Managed budget implementations, employee reviews, training, and schedules.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Bartender

Paddy O'Neill's
05.2011 - 09.2011
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Server

Outback Steakhouse
01.2006 - 06.2011
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

Central High School
Rapid City, SD
05-2007

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Customer Relations
  • Inventory Control
  • Time Management
  • Relationship Building
  • Staff training/development

Timeline

General Manager

Independent Ale House
09.2011 - 10.2024

Bartender

Paddy O'Neill's
05.2011 - 09.2011

Server

Outback Steakhouse
01.2006 - 06.2011

High School Diploma -

Central High School

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Katie D'Hont