Summary
Overview
Work History
Skills
References
Timeline
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Katie Dickens

Houston,TX

Summary

Administration Professional experienced in optimizing productivity and service quality across various environments. Highly dependable and ethical support specialist with an extensive background in customer service and hospitality that works effectively with cross-functional teams to ensure operational and service excellence.

Overview

8
8
years of professional experience

Work History

Administrative Coordinator

HAMCO
New Orleans, LA
01.2022 - Current
  • Service lead for delays and disruptions
  • Raised client satisfaction and company function with strong customer communication via phone, email, and in-office.
  • Oversaw management of purchasing and acquisition. Managed order distribution, driver dispatching, and delivery for over 20,000 annual customer orders.
  • Maintained records of operational activities, including transactions, client success, and administrative reporting using Sage database software.
  • Create, manage, and maintain all Accounts Payable functions: purchase order creation, invoice dissemination, customer payment, and bookkeeping functions.
  • Lead contact for client billing or order disputes
  • Developed policies, procedures, and systems to ensure effective operation based on deficiencies and error investigation.

Sales & Community Outreach Coordinator

State Farm
New Orleans, LA
09.2019 - 01.2022
  • Provided strong customer service for all clients in personal portfolio through consistent and clear communication and strong support for client issues.
  • Top performer: consistently exceeded monthly quotas with average monthly quotas at 30% above average.
  • Provided excellent product knowledge to customers, and negotiated savings opportunities and policy options, resulting in increased sales.
  • Collaborated with multiple departments to ensure customer satisfaction and policy completion.
  • Created traditional marketing materials and social media strategies to increase brand awareness and promote products.
  • Managed community outreach and charity events to promote potential client awareness in target market areas.

Administrative Assistant & Shift Lead

Rizzuto's
Lakeview, LA
02.2016 - 09.2019
  • Served as business coordinator by maintaining company files, organizing payroll for staff (including tips and tip outs), managed staff scheduling, checkouts, and bookkeeping.
  • Managed 30+ staff members during dining shifts to ensure customer experience was maintained at fine dining standard.

Skills

  • Customer Service
  • Invoicing
  • Reliability
  • CRM Software
  • Critical Thinking
  • Conflict Resolution
  • Interpersonal Communication

References

Available Upon Request 

Timeline

Administrative Coordinator

HAMCO
01.2022 - Current

Sales & Community Outreach Coordinator

State Farm
09.2019 - 01.2022

Administrative Assistant & Shift Lead

Rizzuto's
02.2016 - 09.2019

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