Katie Dieter
Medina,NY
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
20
20
years of professional experience
Work History
Server
Tapped on Main at Mark’s Pizzeria
11.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Office Manager/Receptionist
Ridge Animal Hospital
11.2011 - 11.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted and directed visitors to appropriate personnel and answered calls and emails daily.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained professional tone at all times, including during peak rush hours.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled multi-line phone system and directed calls and messages for doctors.
Waitress
The Basket Factory Restaurant
06.2005 - 03.2013
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
Call Center Agent
First Niagara Bank Headquarters
10.2007 - 06.2008
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Managed high-volume of inbound and outbound customer calls.
Education
Bachelor of Science - Business Finance
SUNY Fredonia
06.1993
Skills
- Multi-line telephone skills
- Exceptional customer service
- Strong work ethic
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
Additional Information
I am a 30 year Media resident. I have 2 children still in the Medina school district. I'd like to keep working close to home as they are my first priority. I decided to resign from my long time position at Ridge Animal Hospital in 2022 after the new corporate atmosphere no longer fit my lifestyle. I have enjoyed my position at Tapped on Main for the last 2 years but being on my feet for such long hours is taking a toll on me and I am seeking a new part time position that is less strenuous on me. I have given my supervisors notice that I will be resigning in January. They are very supportive of my decision. I really enjoy customer service and hope you will consider me for this position.
Timeline
Server
Tapped on Main at Mark’s Pizzeria
11.2022 - Current
Office Manager/Receptionist
Ridge Animal Hospital
11.2011 - 11.2022
Call Center Agent
First Niagara Bank Headquarters
10.2007 - 06.2008
Waitress
The Basket Factory Restaurant
06.2005 - 03.2013
Bachelor of Science - Business Finance
SUNY Fredonia
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