Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie DiScenza-Chavez

Albuquerque,NM

Summary

Dynamic Community Support Worker with a proven track record at University of New Mexico Hospital, skilled in client advocacy and trauma-informed care. Successfully enhanced client well-being through tailored support and crisis intervention, fostering empowerment and independence. Committed to promoting positive behavioral health outcomes and building trust-based relationships with diverse populations.

Overview

8
8
years of professional experience

Work History

Community Support Worker

University of New Mexico Hospital
09.2015 - 06.2016
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.

Mental Health Technician

University of New Mexico Hospital
03.2014 - 09.2015
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.

Internship Student

New Mexico AIDS Services
01.2010 - 06.2010
  • Sorted, organized, and maintained files.
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
  • Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
  • Assisted colleagues in their tasks when needed, fostering a supportive work environment.
  • Participated in workshops and presentations related to projects to gain knowledge.

Student Teacher Intern

B'Nai School
01.2008 - 03.2008
  • Supported students with special needs by modifying instruction and providing necessary accommodations to ensure their academic growth.
  • Established clear expectations for behavior and academic performance, holding students accountable for meeting these standards consistently.
  • Implemented effective classroom management techniques, resulting in fewer behavioral issues and increased focus during lessons.
  • Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
  • Facilitated small group activities and one-on-one instruction to meet individual student needs.
  • Cultivated positive relationships with administration, teaching staff, and students.

Education

Bachelors of Social Work - Social Work

New Mexico Highlands
Rio Rancho, NM
07-2013

Skills

  • Client advocacy
  • Community outreach
  • Housing assistance
  • Substance abuse awareness

Timeline

Community Support Worker

University of New Mexico Hospital
09.2015 - 06.2016

Mental Health Technician

University of New Mexico Hospital
03.2014 - 09.2015

Internship Student

New Mexico AIDS Services
01.2010 - 06.2010

Student Teacher Intern

B'Nai School
01.2008 - 03.2008

Bachelors of Social Work - Social Work

New Mexico Highlands
Katie DiScenza-Chavez