Katie DiScenza-Chavez
Albuquerque,NM
Summary
Dynamic Community Support Worker with a proven track record at University of New Mexico Hospital, skilled in client advocacy and trauma-informed care. Successfully enhanced client well-being through tailored support and crisis intervention, fostering empowerment and independence. Committed to promoting positive behavioral health outcomes and building trust-based relationships with diverse populations.
Overview
8
8
years of professional experience
Work History
Community Support Worker
University of New Mexico Hospital
09.2015 - 06.2016
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
Mental Health Technician
University of New Mexico Hospital
03.2014 - 09.2015
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Internship Student
New Mexico AIDS Services
01.2010 - 06.2010
- Sorted, organized, and maintained files.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Participated in workshops and presentations related to projects to gain knowledge.
Student Teacher Intern
B'Nai School
01.2008 - 03.2008
- Supported students with special needs by modifying instruction and providing necessary accommodations to ensure their academic growth.
- Established clear expectations for behavior and academic performance, holding students accountable for meeting these standards consistently.
- Implemented effective classroom management techniques, resulting in fewer behavioral issues and increased focus during lessons.
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Cultivated positive relationships with administration, teaching staff, and students.
Education
Bachelors of Social Work - Social Work
New Mexico Highlands
Rio Rancho, NM07-2013
Skills
- Client advocacy
- Community outreach
- Housing assistance
- Substance abuse awareness
Timeline
Community Support Worker
University of New Mexico Hospital
09.2015 - 06.2016
Mental Health Technician
University of New Mexico Hospital
03.2014 - 09.2015
Internship Student
New Mexico AIDS Services
01.2010 - 06.2010
Student Teacher Intern
B'Nai School
01.2008 - 03.2008
Bachelors of Social Work - Social Work
New Mexico Highlands
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