Resident Assistant
Brookdale Cleveland
02.2025 - 07.2025
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Collaborated with campus security to maintain a safe living environment for all residents.
- Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
- Increased participation in residence hall activities by creating engaging promotional materials and advertising campaigns.
