Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Doran

Madisonville,KY

Summary

Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs.

Overview

22
22
years of professional experience

Work History

Owner of MadCity Crafts LLC (DIY Studio and Cafe)

Self Employed
01.2020 - Current
  • In under four years, I successfully transformed a home-based business into a thriving store front with six-figure annual revenues. This growth journey involved strategic planning, relentless dedication, and innovative approaches to market expansion and customer engagement. From humble beginnings, we expanded our product lines, optimized our operations, and built a loyal customer base that fueled our rapid ascent. This experience has equipped me with invaluable skills in entrepreneurship, business development, and strategic planning.
  • Managed financial aspects of the business, including budgeting, payroll, and tax compliance.
  • Reduced waste by closely monitoring inventory levels and implementing a more effective ordering system.
  • Established clear communication channels amongst staff members, fostering teamwork while ensuring efficient day-to-day operations.
  • Boosted sales with innovative marketing strategies, including social media campaigns and local partnerships.
  • Ensured top-notch customer service through regular staff coaching sessions.
  • Optimized store layout for improved customer flow, creating a comfortable space that encouraged patrons to linger longer.
  • Hosted successful events like paint parties and drink tastings to attract new customers and strengthen community ties.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Managed payroll, daily deposits, and cost controls.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.
  • Developed Opening/Closing, weekly and monthly checklist for staff
  • Collaborated with local artists to showcase artwork in the DIY Studio and Cafe, fostering community engagement.
  • Analyzed sales data to identify trends and adjust purchasing decisions and event planning accordingly.

Homemaker and Caregiver

Homemaker
10.2014 - 05.2023
  • Full time caregiver to my husband's grandmother, who lived with us for 6 years
  • Engaged in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Stay at home mom with our second child
  • Volunteer at church programs
  • Member of our local MOPS group

Store Manager

Piercing Pagoda
11.2007 - 10.2014
  • Hired as Seasonal Help, promoted to Key Holder within 1 month
  • Promoted to Assistant Manager after 2 months of Key Holder
  • Promoted to Store Manager after 3 months in the Assistant Manager position
  • In 2012, our store was ranked #2 in customer satisfaction out of 650 stores
  • Awarded 'Store Manager of the Year' in 2011
  • Developed and implemented new loss prevention methods which resulted in a .01% reduction in shrinkage rates
  • Delivered excellent customer service by greeting and assisting each customer
  • Addressed customer inquiries and resolved complaints
  • Reorganized the sales floor to meet company demands
  • Determined staff promotions and demotions, and terminated employees when necessary
  • Inventoried and restocked when shipments were received
  • Trained all new employees on store procedures and policies
  • Traveled to other store locations to assist with inventory counts and training new staff
  • Assumed the role as District Manager while he was on vacation.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
  • Worked closely with the district manager to formulate and build the store brand
  • Completed weekly schedules according to payroll policies
  • Maintained daily record of all transactions
  • Trained staff to deliver outstanding customer service
  • Addressed and corrected sales staff communication issues in a tactful and effective manner
  • Conducted annual staff reviews
  • Store location closed due to poor mall location, mall has now closed permanently

Homemaker

Homemaker
05.2005 - 11.2007
  • Stay at home mom with our first child
  • Volunteer at church programs
  • Member of our local MOPS group

Office Clerk

Sweet Bay Grocery Store
10.2003 - 08.2005
  • Hired as a cashier. Helped in bakery and deli as needed. Promoted to office clerk.
  • Responded to inquiries from callers seeking information.
  • Interacted with customers by phone, or in-person to provide information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Cashier

Backyard Burgers
08.2002 - 10.2003
  • At this job, I gained invaluable experience in customer service and developed a strong work ethic. By interacting with diverse customers, I sharpened my communication skills and learned how to effectively address customers needs and concerns. Additionally, the demands of the role taught me the importance of dedication and perseverance, ultimately shaping me into a more reliable and diligent employee.

Education

High School Diploma -

Crystal River High School
Crystal River, FL
05.2004

Skills

  • Accurate cash handling
  • Store operations
  • Store opening and closing procedures
  • Outstanding communication skills
  • Team-oriented
  • Sales professional
  • Exceptional leader
  • Reliable
  • Recruiting and interviewing
  • Respectful and Compassionate
  • Time Management

Timeline

Owner of MadCity Crafts LLC (DIY Studio and Cafe)

Self Employed
01.2020 - Current

Homemaker and Caregiver

Homemaker
10.2014 - 05.2023

Store Manager

Piercing Pagoda
11.2007 - 10.2014

Homemaker

Homemaker
05.2005 - 11.2007

Office Clerk

Sweet Bay Grocery Store
10.2003 - 08.2005

Cashier

Backyard Burgers
08.2002 - 10.2003

High School Diploma -

Crystal River High School

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Katie Doran