Katie Downey-McGurk
Evergreen Park,IL
Summary
Proven team player with a track record of enhancing customer satisfaction at Joe's Italian Villa, I excel in hospitality and problem-solving. Leveraging strong organizational skills and hospitality industry expertise, I've efficiently managed front desk operations and improved service delivery, demonstrating a commitment to excellence and a knack for fostering positive guest experiences.
Overview
2
2
years of professional experience
Work History
Student Desk Worker
Saint Mary's College
South Bend, Indiana
09.2024 - Current
- Greeted students and visitors at the desk.
- Utilized problem-solving skills to resolve customer inquiries efficiently.
- Issued student identification cards upon request.
- Assisted with student inquiries, providing information on campus services and resources.
- I greeted students, answered general questions, and directed them to appropriate locations.
- Did daily tasks that the office ladies needed help with
Restaurant Hostess/Busser
Joe's Italian Villa
Palos Park, Illinois
10.2022 - Current
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Spoke with patrons to drive satisfaction with food and service.
- Took beverage orders and served drinks during peak meal times.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered phone calls and took pick-up orders, delivery orders, and dine-in requests.
- Handled money and checked people out
Student Teacher's Assistant
ECDC-Saint Mary's College
South Bend, Indiana
08.2023 - 05.2024
- Instructed and monitored students in use and care of equipment and materials.
- Supervised children and participated with children in activities.
- Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.
- Implemented classroom rules and procedures to maintain discipline and order.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
- Laminated teaching materials to increase durability under repeated use.
Education
Bachelor of Arts - Psychology
Saint Mary's College
South Bend05-2027
Skills
- Strong organization
- Research
- Scheduling appointments
- Hospitality industry expertise
- Time management
- Problem-solving skills
- Front desk operations
- Cash handling experience
- Activity logging
- Calendar management
- Team player attitude
- Complaint handling
Languages
Spanish
Elementary
Accomplishments
- Dean's List
- Psi Chi Member
References
References available upon request.
Timeline
Student Desk Worker
Saint Mary's College
09.2024 - Current
Student Teacher's Assistant
ECDC-Saint Mary's College
08.2023 - 05.2024
Restaurant Hostess/Busser
Joe's Italian Villa
10.2022 - Current
Bachelor of Arts - Psychology
Saint Mary's College
Similar Profiles
SALAHIDEEN SALEMSALAHIDEEN SALEM
Newspaper Columnist at Saint Mary's CollegeNewspaper Columnist at Saint Mary's College
Samantha FenskeSamantha Fenske
Camp Counselor at Saint Mary's CollegeCamp Counselor at Saint Mary's College
Genevieve BaneGenevieve Bane
Dual Sport Division 1 Student-Athlete at Saint Mary's College of CaliforniaDual Sport Division 1 Student-Athlete at Saint Mary's College of California